Specialist 2, Information Technology Support & Maintenance

Halozyme•San Diego, CA

1d•$116,000 - $162,000

About The Position

At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team – we rise by lifting others up and believe in the power of working together for the collective win. That’s why we need you—to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive. Join us as a Specialist 2, Information Technology Support & Maintenance, and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people’s lives. How you will make an impact The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the NetSuite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART. This role will provide day-to-day technical support, manage system maintenance activities, assist with planned releases and approved changes, maintain user-level security, fix integration issues, and ensure systems operate in alignment with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements.

Requirements

At least 8 years of IT experience with a minimum of 2 years of experience supporting NetSuite ERP in a technical or functional role (An equivalent combination of experience and education may be considered)
Familiarity with Workato or similar integration platforms
Experience with AP automation tools (Zone preferred) and warehouse management systems (RF-SMART preferred)
Understanding of SOX and GxP compliance requirements in an IT or systems context

Nice To Haves

NetSuite Administrator or SuiteFoundation certification is preferred
Experience with scripting (SuiteScript, JavaScript) or integration logic is preferred
Background in supporting validated systems in a life sciences or regulated environment is preferred

Responsibilities

Provide Tier 1 and Tier 2 support for NetSuite users across Finance, Procurement, Supply Chain, Manufacturing and Quality
Solve issues related to transactions, workflows, saved searches, roles, and permissions
Coordinate and support planned NetSuite releases, patches, and approved system changes, and maintenance activities, including scheduled downtime, patching, and configuration updates
Assist in testing and deploying NetSuite updates, customizations, and new features
Maintain system configurations and ensure proper documentation of changes
Monitor and support integrations between NetSuite and Workato (for automated workflows and data sync), Zone (AP automation tool), and RF-SMART (for warehouse and inventory operations)
Document integration workflows and maintain configuration records and collaborate with vendors and internal teams to resolve integration errors and optimize performance
Ensure all system configurations, workflows, and access controls adhere to SOX (Sarbanes-Oxley) compliance standards, including audit trail integrity and segregation of dutie
Support GxP (Good Practice) compliance by maintaining validated systems, documenting changes, and participating in periodic reviews and audits.
Work closely with internal audit, QA, and compliance teams to ensure systems meet regulatory and operational requirements and support audit and compliance efforts by ensuring proper access controls and data integrity
Create and maintain user guides, FAQs, and training materials for NetSuite and integrated tools and conduct onboarding and refresher training sessions for end users
Perform routine system health checks, data validations, and performance monitoring
Participate in enhancement projects and cross-functional initiatives related to ERP and automation and find opportunities to improve system usability, efficiency, and reliability

Benefits

Full and comprehensive benefit program, including an Employee Stock Purchase Program and 401(k) matching.
Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs and tuition reimbursement.
A collaborative, innovative team that works as one to amplify your impact—on your career, the work you do and patients’ lives.

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