Specialist 2, construction (NCMO)

Comcast•Atlanta, GA

About The Position

Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of Construction Operations. The Construction Operations CST 2 is responsible for coordinating and prioritizing the full lifecycle of growth projects for both field and headend. The CST 2 possesses an intermediate to advanced level of industry knowledge and skill and has familiarity with tools and processes in Construction operations. They work with both internal and external partners to ensure quality meets Comcast standards while exceeding customer expectations and maintaining our competitive advantage on technology. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities. This role will play a vital part in ensuring our network growth meets our customer’s needs.

Requirements

Construction
Customer Service
Leading Project Teams
Project Coordination
Bachelor's Degree
2-5 Years Relevant Work Experience

Nice To Haves

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

Monitoring project records for start dates, milestones, material costs, and labor expenditures
Supporting project coordination, developing cost estimates, monitoring job costs, evaluating change orders, and controlling the budget for work in progress
Generating logs and reports on construction, projects, materials, and expenditures
Addressing customer requests and complaints with timely follow-up and resolution
Monitoring construction crew performance against goals and objectives and providing technical guidance
Coordinating all construction project phases, including meetings, surveys, permits, and plant activation, while ensuring budget adherence
Managing subcontractors, interfacing with officials and industry representatives, and offering technical support to internal departments.
Ability to troubleshoot most complex issues.
Performs duties with a minimum of supervision and guidance.
Leads technical outage bridges and engages appropriate resources to drive issues to closure.
Acts as an advocate for Construction Operations procedures, policies and processes.
Ensures projects and initiatives are adhering to Company standards.
Tracks and reports operational workflows; maintains records of results and feedback.
Analyzes data and metrics, identifies problem areas and provides actionable insight.
Acts as a technical resource in projects and initiatives and ensures successful project implementation.
Contributes to design considerations for new products or architectural changes to existing products.
Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
Provides training and guidance to less experienced team members.
Attains industry standard certifications and education.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.