Specialist 1, Technical Product Sales Support

Comcast • Pittsburgh, PA

1d

About The Position

This position delivers technical knowledge and assistance to customers and internal teams for effective use of technical products. The Technical Product Sales Support Specialist 1 acts as a connection between sales, engineering, and customers to resolve technical questions. Responsibilities include addressing concerns, resolving problems, and enhancing product performance to align with business objectives and customer satisfaction targets.

Requirements

• 0-2 Years Relevant Work Experience
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)

Nice To Haves

• Relevant Certifications (if applicable)

Responsibilities

• Providing technical guidance to sales teams and customers during the product selection and implementation process.
• Assisting in troubleshooting and resolving technical issues related to product performance or application.
• Preparing and delivering technical presentations and product demonstrations to internal teams and customers.
• Collaborating with engineering teams to address product-related inquiries and improve customer outcomes.
• Maintaining accurate documentation of customer interactions, technical solutions, and product updates.
• Supporting the development of training materials and resources for internal teams and customers.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level