Special Utilities Billing Representative - Digitech - Remote

Sarnova

1d•Remote

About The Position

The Special Utilities Billing Representative is responsible for resolving claims that are pending, unable to be released, denied, or incorrectly paid by insurance carriers. This role requires strong follow‑through, attention to detail, and the ability to manage multiple priorities effectively. In addition to performing account resolution work. This role is a remote, work from home position. The Representative will work Monday through Friday, standard business hours. The team works on an Eastern Time schedule.

Requirements

High School Diploma or equivalent required
Strong computer skills with a basic understanding of MS Outlook, Word, PowerPoint, and Excel
Minimum typing speed of 40 wpm
Ability to handle large volumes of work while meeting tight deadlines
Understanding of, and comfort level with, insurance claims
Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
Excellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner
Excellent attention to detail and accuracy
Able to organize and prioritize tasks in order to complete all work assigned
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Responsibilities

Review claims that have been put on hold, working to identify causes and address issues causing them to remain on hold
Address claims that have identified as paid by locating deposit information
Complete basic credentialing updates with insurance companies
Review patient accounts with multiple transports to ensure the system has the correct coordination of benefits
Handle all correspondence that comes to EMS lockbox (denial EOBs, patient invoices, attorney requests, etc.)
Document all findings and actions in the appropriate systems with accuracy and attention to detail, maintaining full compliance with HIPAA and internal quality standards
Work with insurance companies over the phone, collecting claim status, deposit information, etc.
Additional job duties as assigned