Special Services-Supervisor

ION SOLAR LLC•Orem, UT

20h•Onsite

About The Position

Special Services Supervisor contributes to Ion Solar by assisting Ion Solar customers, sales representatives, and team members with special services related to the solar process such as third-party contracted work, electrical service upgrades, and financing change orders. The Team Lead is the first line of leadership and the closest leadership position to the team. They provide an essential impact on the team and its overall success.

Requirements

Excellent management and supervisory skills.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor.
Proficient in Microsoft Office Suite or related software.
A high school diploma or equivalent is required
At least three years of customer service experience required.

Nice To Haves

Previous experience in a supervisory role preferred.

Responsibilities

Subject matter expert for topics related to the Special Services Team
Leading by example through working on a select number of projects alongside entry level agents
Responsible for team task management and daily productivity
Review and assign projects to agents under the direction of the manager
Quality assurance and quality reviews for individual agents
Work with the manager to determine areas of weakness of individual agents and the team to provide targeted training to improve team and agent performance
Handle customer escalations that are unable to be handled by an entry level agent
Support the decisions of management and assist in carrying out the processes to the team
Maintain or assist in improving a positive team culture
Assist with escalated customers where necessary.
Performs other related duties as assigned.