Special Services Representative
Verida Inc•Villa Rica, GA
About The Position
This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.
Requirements
- Excellent communication skills.
- Basic computer and typing skills.
- Customer service experience.
- Able to work in a busy environment.
- Able to work independently or with a team.
Responsibilities
- Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
- Assist members with all transportation concerns.
- Maintain accurately entered data.
- Adhere to HIPAA guidelines regarding member confidentiality.
- Maintain an acceptable attendance and tardiness record.
- Schedule standing orders and demand trips using the NET InSight® transportation management system.
- Schedule subscription trips to providers according to the Provider Assignment roster
- Maintain professionalism when dealing with medical facilities.
- Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
- Insurance verification for both dialysis and nursing home patients.
- Retrieve messages from the call center for daily appointments.
- Train new employees.
- Assist dispatchers in writing up send-backs.
- Check member files for accuracy in the system.
- Process monthly recertification and attendance verification reports.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
