Special Projects Quality, Manager

Emory Healthcare•Tucker, GA

3d•Hybrid

About The Position

The Senior Project Manager / Coordinator – Patient Safety & Quality provides enterprise leadership for governance, safety data stewardship, structured analytics, and reporting infrastructure supporting Emory Healthcare’s Safety Management System (SMS). This role supports the One Emory Zero Harm strategy and participation in the Patient Safety Organization (PSO) by serving as the enterprise steward of the event reporting platform. The position ensures standardized system configuration, workflow integrity, analytic rigor, and data accuracy across all Operating Units. Through collaboration with Enterprise Quality Data & Analytics, Digital/IT, and Patient Safety and Risk leadership, this role enhances visibility into safety trends, strengthens governance oversight, and supports the Safety Promotion, Learning Systems, and Safety Assurance domains of the SMS.

Requirements

Bachelor’s degree in Healthcare Administration, Nursing, Public Health, Informatics, Information Systems, or a related field required.
Minimum of five (5) years of progressive experience in:
Healthcare technology implementation
Safety systems
Enterprise application management
Quality analytics
Experience supporting governance structures and executive-level reporting required.

Nice To Haves

Master’s degree in a related field preferred.
Certified Professional in Healthcare Quality (CPHQ)
Certified Professional in Patient Safety (CPPS)
Project Management Professional (PMP)
Or equivalent certification
Knowledge of patient safety science, High Reliability Organization (HRO) principles, Just Culture, human factors, and systems thinking.
Experience working with a Patient Safety Organization (PSO).
Experience supporting executive and Board-level reporting.
Strong technical proficiency in event reporting platforms and analytics tools.
Ability to develop, analyze, and present complex data for leadership decision-making.
Strong communication and stakeholder engagement skills.

Responsibilities

Serve as the enterprise subject matter expert for the event reporting platform, including governance, requirements gathering, system optimization, testing, and post-implementation evaluation.
Coordinate cross-functional governance processes, including documentation, decision tracking, and change control.
Maintain system configuration standards to ensure audit readiness, accreditation compliance, and PSO alignment.
Oversee system integrity across all environments and recommend enhancements aligned with enterprise priorities.
Serve as enterprise steward of safety data elements and classification standards.
Perform advanced analytics, including SSER trends, contributing factor aggregation, and near-miss signal detection.
Develop executive dashboards and structured reports aligned with enterprise definitions and methodologies.
Operationalize leadership-approved safety KPIs within the event reporting platform.
Develop and manage monthly enterprise dashboards and quarterly Board-level reports.
Ensure accuracy, validation, reconciliation, and timely dissemination of executive and Operating Unit reporting.
Perform routine reconciliation of event classifications, investigation timelines, and PSO submissions.
Maintain audit trails, variance logs, and conduct periodic data quality audits.
Support weekly System Event Review Team (SERT) meetings through event collation, documentation validation, and trend analysis preparation.
Track action items and identify recurring system-level themes.
Share lessons learned across the enterprise through the SAFER program.
Support PSO participation and ensure compliance with Patient Safety Work Product (PSWP) protections.
Coordinate PSO submissions and integrate benchmarking insights into safety intelligence processes.
Serve as the primary point of contact for PSO-related reporting in collaboration with the PSO vendor.
Lead the Safety Lessons Learned program, including development, dissemination, and tracking.
Support Culture of Safety initiatives, including the “It Happened Here” program.
Utilize the event reporting platform to capture and share safety stories across Operating Units.
Provide ongoing training through office hours, just-in-time support, and onboarding education.
Train new employees on the safety event reporting platform and PSO-related processes.
Coordinate planned and unplanned system downtimes, including communication, recovery, and data integrity validation.
Train Patient Safety Managers to support downtime procedures and communication protocols.
Maintain strong communication with stakeholders across the enterprise.
Provide timely updates, insights, and reporting from the event reporting system.
Collaborate with cross-functional partners to enhance system performance and reporting accuracy.
Perform additional duties as assigned to support enterprise patient safety and quality initiatives.