Special Projects & Programs Systems Manager

The Salvation Army Eastern Territory • Philadelphia, PA

2d • $58,000 - $62,000 • Onsite

About The Position

The Special Projects and Program Systems Manager works to sustain and strengthen program operations, compliance and monitoring, data and reporting systems, seasonal services, and internal coordination for The Salvation Army Greater Philadelphia social services happening across the city. This role also provides intentional connection opportunities between social service and corps programming.

Requirements

• Bachelor’s degree in relevant field or minimum of 3 years relevant experience in fast-paced administrative setting.
• Proficient in computer literacy and in most software applications (Microsoft Office).
• Strong customer service and interpersonal communication skills.
• Ability to use discretion and independent judgment while exercising duties.
• Self-motivated and exhibits strong initiative and time-management skills, as well as good organizational and interpersonal skills.
• Ability to recognize potential problems and adapt accordingly, as well as problem-solve in real time.
• Ability to thrive in a collaborative team environment but also have the ability to work independently.
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check. In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

Responsibilities

• Coordinate operational processes across all social service ministries programs to ensure consistent service delivery.
• Support program directors with operational systems, workflows, and implementation of department initiatives.
• Assist with onboarding and operational training for program staff.
• Support operational rollout of new programs, grant-funded initiatives, or expansions.
• Track implementation timelines and program deliverables.
• Serve as point of contact for Salvation Army internal grant applications processing and data collection.
• Plan, organize, and provide direction to Learning Zones and Day Camps implemented throughout Philadelphia. This includes, but is not limited to: Assisting with community collaboration, Working with Learning Zone Directors to ensure quality of program, Assist local Learning Zones in securing and/or maintaining state program licensure, Managing vendor partnerships, Providing program budget assistance and compliance, Promoting Learning Zone and Day Camp programming with other corps with the goal to grow the overall program throughout the city.
• Monitor program documentation to ensure compliance with HUD, OHS, CoC, and other government/funder requirements.
• Maintain compliance calendars and track reporting deadlines.
• Serve as a liaison between program directors, administrative staff, and leadership to ensure communication and alignment across programs.
• Coordinate department meetings, operational updates, and cross-program collaboration.
• Oversee program data systems, including ServicePoint, and ensure statistics are consistently captured across all programs and corps.
• Compile monthly and quarterly program performance reports for analysis, donor stewarding, and evaluation.
• Maintain outcome dashboards used for grant applications and reporting.
• Performs related duties, as assigned.
• Liaise between the Corporate Engagement Manager and Corps Officers/Program Directors to coordinate Thanksgiving distribution logistics.
• Plan, organize, and implement the Greater Philadelphia Adopt-a-Family program.
• Plan, organize, and implement the Greater Philadelphia Adopt-a-Senior program.
• Provide assistance to Corps Officers/Program Directors in the coordination and implementation of Christmas assistance.
• Manage the seasonal Christmas database (TSAMM Angel Tree) to ensure proper data collection as well as provide training and assistance to Corps, as needed.
• Coordinate the annual toy orders, acting as the liaison between outside vendors and corps officers/program directors.
• Create, manage, and distribute the Greater Philadelphia seasonal calendar of community meals, toy distribution, and other holiday events listed, including Greater Philadelphia operations and Corps activities.
• Organize the Greater Philadelphia City Activities’ Camp Ladore camping program, which includes, but is not limited to, registering the allotted number of campers, parent contact, CampMinder database management (GPO & Corps), transportation, record/receipt deposit of camper fees, advertising, volunteer management, serve as the “standby” staff member while campers are in session in the event of early camper dismissal when parents are unable to transport child/ren back to Philadelphia, and assist Corps with their campership program.
• Following summer camp and Christmas efforts, connect families/children to their neighborhood corps officer, making connections for integration into corps programming/community.

Benefits

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• a job with a good purpose!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level