Special Police Officer

Marriott•Kansas City, MO

About The Position

Patrol all areas of the property and assist guests with room access. Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life safety systems. Lock property entrances when required and conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as needed, and assist guests and employees during emergencies. Notify appropriate individuals about accidents, attacks, and other incidents; defuse disturbances; and call for outside assistance when necessary. Complete incident reports and Loss Prevention shift summaries or daily activity reports. Maintain confidentiality of Security/Loss Prevention and property records, sharing information only with authorized individuals. Conduct investigations, gather evidence, and interview relevant parties. Handle interruptions and complaints, resolve safety hazards, escort unwelcome persons from the property without disrupting operations, and report to vehicle accident or theft scenes. Use proper code responses when calling for assistance. Follow company policies and procedures, report accidents, injuries, and unsafe work conditions, complete safety training and certifications, maintain a clean and professional appearance, protect proprietary information and company assets, and meet quality assurance standards. Welcome guests according to company standards, anticipate and address their needs, assist individuals with disabilities, and communicate and prepare written documents clearly and accurately. Develop positive working relationships and support team goals. Some states may require additional licensing or registration to be considered for this position.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
Some states may have additional licensing or registration requirements.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to read and visually verify information in a variety of formats, including small print, and visually inspect tools, equipment, or machines.
Ability to use computers and/or point of sale systems to enter and locate work-related information.
Ability to move at a speed required to respond to work situations, including running, walking, or jogging.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces; traverse sloping, uneven, or slippery surfaces; and use stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to communicate clearly and professionally and prepare and review written documents accurately.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact EMS, and administer first aid or CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about incidents.
Defuse guest and employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of security and property reports and documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property without interrupting operations.
Report to vehicle accident and theft scenes and call for assistance using proper code responses.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect proprietary information and company assets, and comply with quality assurance standards.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate professionally, prepare and review written documents accurately, and support team goals through positive working relationships.
Perform other reasonable job duties as requested by supervisors.