Special Order Account Representative - Staples Promotional Products

Staples Inc. • Framingham, MA

3d • $22 - $28

About The Position

Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team!

Requirements

• Excellent customer service skills.
• Ability to build and maintain relationships with clients.
• Excellent communication skills.
• Organizational skills with the ability to multitask.
• Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
• Advanced “strategic business sense” skills and math aptitude.
• Solid knowledge of company systems and processes.
• 2+ years of related work experience.
• High school diploma or equivalent

Nice To Haves

• Bachelor’s degree in a related field
• Industry experience with ESP or SAGE
• Promotional products merchandising or purchasing skills

Responsibilities

• Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs.
• Research solutions, source products, and negotiate costs to meet unique customer needs.
• Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing.
• Resolve client and supplier issues as they arise.
• Participate in continuous improvement efforts for processes and service delivery.
• Represent Staples at customer and corporate trade shows, with occasional travel to support business growth.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED