Special Ops Client Specialist
About The Position
Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries. Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries. Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders. Providing technical and non-technical customer support in a walk-in service center.
Requirements
- Requires broad knowledge of operational procedures and tools obtained through extensive work experience
- May require vocational or technical education
- Works under limited supervision for routine situations
- Provides assistance and training to lower level employees
- Problems typically are not routine and require analysis to understand
Responsibilities
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
