Special Ops Client Specialist

Convatec • Oklahoma City, OK

3d

About The Position

Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers. This includes Remote Customer Service, providing customer service and support via phone, online chat, or text, which may involve call center-based customer support for high volume, low complexity inquiries, or customer issue analysis and resolution for lower volume, higher complexity inquiries. It also includes Distribution Center Customer Service, performed in a distribution center, product returns/repair center, or field walk-in customer service facility, acting as a liaison between customers, production, and distribution departments related to specific customer orders, and providing technical and non-technical customer support in a walk-in service center.

Requirements

• Requires basic knowledge of job procedures and tools obtained through work experience.
• May require vocational or technical education.
• Works under moderate supervision.
• Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.
• Communicates information that requires some explanation or interpretation.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed