Special Events Representative - Special Events

Hard Rock Hotel & Casino Ottawa•Tampa, FL

1d•Onsite

About The Position

Marketing Event Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution. This is an entry level position. Schedules for these positions vary up to 32 hours per week depending on the Marketing calendar.

Requirements

Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
The ability to work late nights, weekends, and holidays depending on assigned schedule.
Must be able to work at least 3-5 events and/or 15 hours per month as a Marketing Event Rep
The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
Strong passion for great Guest Service.
Must possess strong verbal and non-verbal communication skills.
Must be energetic, caring, and compassionate.
Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
Ability to anticipate and meet Guests needs.
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
Must be able to life/move up to 40 pounds.

Responsibilities

Being a Guest Service Ambassador for the property during all promotional events.
Greeting and providing personalized service for VIP Guests.
Having the ability to be discrete and keep confidential all interactions with VIP Guests.
Participating in execution of marketing events such as concerts, gift giveaways, specialty events & shows, drawings, off-site activations and tournaments.
Other duties as assigned.