Special Event Staff

THIRTEENTH FLOOR ENTERTAINMENT GROUP•Philadelphia, PA

7d•Onsite

About The Position

Otherworld Philadelphia is an immersive art and entertainment experience that blends large-scale interactive installations with cutting-edge technology and surreal storytelling. As part of Thirteenth Floor Entertainment Group’s nationwide portfolio, Otherworld delivers a truly unique and evolving guest experience. We are seeking a part-time Special Events Staff team member to join our dynamic team! In this role, you will support the execution of concerts, special events, and other activations by assisting with event setup and breakdown, maintaining an active presence throughout the venue, and supporting day-of operations. Responsibilities include engaging with guests, monitoring event spaces, helping ensure a safe and positive environment, and providing exceptional customer service. The ideal candidate is energetic, reliable, comfortable working in a fast-paced environment, and passionate about creating memorable guest experiences while representing the Otherworld brand.

Requirements

At least 1 year of experience working in events, entertainment, hospitality, or venue operations preferred.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Comfortable working in crowded, high-energy, and loud environments.
Enthusiastic, approachable, and passionate about providing exceptional guest service.
Strong communication and interpersonal skills, with a warm and engaging presence.
Reliable, punctual, adaptable, and able to respond effectively to changing event needs and challenges.
Comfortable performing general cleaning and janitorial duties and committed to maintaining company cleanliness and operational standards.
Availability to work a variable, event-based schedule, including evenings, weekends, and select holidays. Hours will vary based on the concert and special events calendar, and there may be limited or no scheduled hours during periods without events.
Must be at least 18 years of age.

Responsibilities

Assist with the setup of concerts and special events, including arranging furniture and equipment, supporting load-in and load-out, and following floor plans and diagrams to prepare event spaces.
Support concerts and special events by maintaining an active presence throughout the venue, monitoring exhibits and event areas, assisting guests, completing janitorial duties, removing trash, and providing general support for event coordination and logistics.
Assist with event breakdown and post-event cleanup, ensuring the venue and exhibits are cleaned, reset, and returned to their normal operating condition.
Help maintain a safe and welcoming environment by identifying and reporting safety concerns, spills, damaged exhibits, or other operational issues to management.
Perform other duties as assigned to support the successful execution of concerts and special events.