About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Requirements

  • Dedicated, dependable and driven to deliver exceptional guest service
  • Knowledge of all positions necessary for show operation.
  • Act as front-line management representative.
  • Act as a liaison with Production, Entertainment Technical and Operational Entertainment Management Staff.
  • Work in a team environment and interact with guests and other ambassadors in a professional manner

Nice To Haves

  • Experience with Spooktacular cast and crew management
  • Experience with event talent supervision and implementation
  • Experience with rehearsals and training
  • Experience with mentoring staff
  • Experience with logistical support for cast and crew
  • Experience with developing and updating SOPs
  • Experience with attendance/performance tracking
  • Experience with daily reports, supply requests, and documentation for entertainment operations
  • Experience with ensuring team member safety and PPE usage
  • Experience with supervision of events cast, technicians, costume/dresser staff
  • Experience with daily hours reporting, ambassador coaching, overtime requests, deviation/sign in sheets
  • Experience with theatrical and technical systems, theater safety, facility maintenance and cleanliness
  • Experience with monitoring show quality, scheduling, and running rehearsals
  • Experience with daily meetings and information dissemination
  • Experience with team member development and record keeping
  • Experience with inventory & procurement of equipment, materials and supplies
  • Experience with developing and maintaining quality standards
  • Experience with maintaining artistic and technical integrity of shows/events
  • Experience with coordination and implementation of special events and shows in other venues
  • Experience with assisting with entertainment activities and special events outside of the park
  • Experience submitting daily reports to managers
  • Experience covering for other supervisors/technicians/departments

Responsibilities

  • Manage Spooktacular cast and crew for all event dates: Saturday and Sunday from Sept 5- Nov 1 + Monday Sept 7 9:00-5:30pm
  • Responsible for the supervision and implementation of the daily operation of Spooktacular Talent and other Consumer Event Festivals talent, including scheduling and following up on task assignments for cast and crew.
  • Responsible for assisting with rehearsals and other trainings for assigned work groups and teams as needed.
  • Responsible to mentor staff to maintain a successful team-oriented productions.
  • Provide over-all logistical support for the cast and crew of Spooktacular
  • Developing, updating, and following the SOP’s, attendance/performance tracking, daily reports, supply requests and other documentation required for entertainment operations.
  • Ensuring the safety of all Team Members as well as ensuring that all team members are getting required safety training and are using proper PPE.
  • Responsible for supervision of areas to include but not limited to; events cast, technicians, costume/dresser staff , daily hours reporting, ambassador coaching, overtime requests, deviation/sign in sheets, theatrical and technical systems, theater safety, facility maintenance and cleanliness, monitoring show quality, scheduling and participating in or running rehearsals, daily meetings and information dissemination, team member development, team member record keeping, inventory & procurement of equipment, materials and supplies.
  • Responsible for developing and maintaining quality standards throughout all assigned tasks, special events and show positions
  • Responsible for maintaining the artistic and technical integrity of the show/event.
  • Knowledge of all positions necessary for show operation.
  • Act as front-line management representative.
  • Act as a liaison with Production, Entertainment Technical and Operational Entertainment Management Staff.
  • Responsible for coordination and implementation of special events and shows in other venues as needed.
  • Responsible for assisting with Entertainment activities and special events in other facilities outside of the park as needed.
  • Submit daily reports to Managers detailing all show and event related activities and other pertinent information.
  • Cover for other Supervisors/Technicians/other departments as needed on their days off, vacation, absences etc.
  • Work in a team environment and interact with guests and other ambassadors in a professional manner
  • Perform other duties as assigned

Benefits

  • FREE park admission
  • Discounts on park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities
  • Exclusive employee events and giveaways
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