Special Assistant to the CIO (EMS1)

State of Washington•Thurston County – Olympia, WA

About The Position

The Department of Licensing (DOL) is seeking a Special Assistant to the Chief Information Officer (CIO) for the Information Services Division. This role provides confidential executive support to the CIO, focusing on managing schedules, building relationships, and supporting executive leadership. The DOL is a significant state agency, serving millions of residents and collecting substantial revenue, emphasizing equitable access to services. This position offers an opportunity to participate in the design and communication of strategic direction and issue management within the administrative support career path.

Requirements

Five (5) years of progressively responsible professional level administrative experience.
The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
The ability to promote and support a respectful, equitable, and inclusive workplace for all employees.
The ability to promote and support respectful, equitable, and inclusive delivery of services to customers.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Experience may be gained concurrently.

Nice To Haves

Two (2) years of project or program management experience.
Two (2) years of experience within a public agency.
Experience in using the principles and practices of leadership, management, public administration, and employee supervision, including coaching and mentoring.
Skilled in preserving confidentiality.
Demonstrated experience providing quality customer service.
Knowledge of Budget management
Knowledge of Contract management
Knowledge of Tactical and strategic planning
Knowledge of Performance measurement
Knowledge of Principles of legislative and rule-making process
Knowledge of Agency and Vision Mission, Vision, Goals, and Objectives
Knowledge of Negotiation, mediation, and conflict resolution
Knowledge of Human resource management policies
Knowledge of “Plain Language” initiatives
Knowledge of Department contract administration process
Knowledge of Merit system rules
Knowledge of Collective bargaining agreement application
Knowledge of Cultural diversity
Skills to plan, organize, conduct and direct major administrative activities of a Division.
Skills to communicate effectively orally and in writing to a diverse audience, including elected officials, the media, and public.
Skills to analyze and interpret complex data.
Skills to negotiate and compromise in order to find solutions to problems.
Skills to analyze fiscal and program impacts of legislation, strategic planning, budget initiatives, and technology projects.

Responsibilities

Provide confidential executive support to the Chief Information Officer (CIO) of the Information Services Division.
Track and monitor project deadlines and outcomes to ensure quality results within given timeframes.
Help resolve issues and complaints.
Manage the day-to-day administrative support of the Division.
Establish work rules and performance standards for the Division's administrative team.
Serve as a liaison between organizational units within the agency.
Oversee new employee setups, moves, and separations, coordinating with Facilities, Help Desk, and Telecommunications.
Support the CIO in managing operational, financial, policy development and implementation, and performance management responsibilities of the Information Systems Division (ISD).
Provide advice, consultation, leadership, and special project oversight on programmatic, operational, and policy issues of the ISD assigned by the CIO.
Schedule and coordinate meetings and calendars, arrange meeting facilities, prepare meeting materials, and compose and publish meeting notes.
Serve as a member of the agency’s Executive Support Team.
Act as the divisional liaison to the Agency Divisional Access Coordinators (DACs) in partnership with the Service Desk administrative assistant, composing and communicating changes impacting DACs' work and processes, maintaining the DACs MS Teams and SharePoint site, and providing assistance.
Model effective leadership, management, and communication techniques.
Manage the day-to-day administrative support of ISD.
Establish work rules and performance standards for the Division administrative team.