Special Assets Operation Officer

Golden Bank NA•Houston, TX

17h

About The Position

The Special Assets Operations Officer is responsible for supporting the administration and operational activities related to delinquent, criticized, and classified loan relationships transferred to Special Assets, generally after 60 days delinquent or upon deterioration of credit quality. This position coordinates operational processes related to loan resolution activities, collateral monitoring, foreclosure administration, recovery tracking, documentation management, vendor coordination, and regulatory reporting to support the Bank’s asset recovery efforts and compliance requirements. The position works under the direction of the Special Assets Manager and closely with Credit Administration, Loan Operations, Finance, Legal Counsel, Loan Review, and other departments as necessary.

Requirements

Minimum 3-7 years of banking experience in loan servicing, collections, special assets administration, credit administration, or related banking operations.
Working knowledge of delinquent loan administration
Working knowledge of collateral documentation
Working knowledge of loan servicing procedures
Working knowledge of foreclosure and bankruptcy processes
Working knowledge of regulatory and compliance requirements
Strong organizational skills
Strong analytical skills
Strong communication skills
Ability to manage multiple tasks
Ability to maintain detailed operational records

Nice To Haves

Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
Experience with core banking and loan servicing systems preferred.

Responsibilities

Support administration of delinquent and criticized loan relationships transferred to Special Assets.
Maintain servicing records, collection documentation, exception tracking, and account activity logs.
Coordinate borrower communication regarding repayment arrangements, documentation requests, settlement discussions, and other resolution-related activities.
Monitor covenant compliance, maturity status, collateral deficiencies, insurance coverage, tax delinquencies, and documentation exceptions.
Assist with preparation and tracking of foreclosure documentation, liquidation activities, recovery processing, and charge-off support documentation.
Prepare account status updates and support operational reports for management review.
Verify collateral documentation, lien perfection, insurance coverage, UCC filings, and collateral valuation records.
Coordinate appraisals, inspections, environmental reviews, property evaluations, and collateral preservation activities.
Monitor collateral-related expenses including taxes, insurance, maintenance expenses, legal invoices, and vendor payments.
Obtain updated borrower financial information and collateral documentation as requested.
Assist with administration and tracking related to OREO and repossessed collateral, when applicable.
Coordinate with legal counsel regarding foreclosure, bankruptcy, litigation, and recovery matters.
Track legal deadlines, foreclosure timelines, court filings, and required documentation.
Maintain organized legal, servicing, and collateral files for management, audit, and regulatory review.
Assist with payoff demands, settlement documentation, liquidation documentation, and recovery processing.
Maintain criticized asset reports, delinquency reports, recovery tracking, and watch list reporting.
Coordinate with Finance regarding nonaccrual status, charge-offs, recoveries, and accrual adjustments.
Ensure servicing systems accurately reflect loan status, collateral information, collection efforts, and resolution activity.
Prepare operational reports and supporting documentation for management, auditors, and regulatory examinations.
Support internal audit, loan review, external audit, and regulatory examination requests.
Coordinate with attorneys, appraisers, brokers, inspectors, contractors, auction companies, and environmental consultants.
Review and track vendor invoices and expenses associated with collateral preservation and liquidation activities.
Coordinate property maintenance and collateral protection activities to support preservation of Bank assets.
Ensure compliance with Bank policies, loan servicing procedures, and regulatory requirements.
Maintain accurate documentation and record retention related to Special Assets administration.
Assist with process improvement initiatives related to Special Assets operations, tracking, and reporting.