Spay/Neuter Program Coordinator (Front Office)

Maryland SPCA•Baltimore, MD

2d•$18 - $20•Onsite

About The Position

This position has four major aspects: customer service and assistance: including appointment booking and appointment schedule maintenance, and discharge of patients; data entry: including medical notations; occasional assistance of veterinarian and/or surgery technician; and assist with spay/neuter program development and implementation.

Requirements

Practical knowledge of standard procedures, veterinary records and veterinary terminology
Strong attention to detail and excellent time management skills
Quality customer service skills
Computer/Database literate: Clinic HQ and Microsoft Office
Reliable and able to use good judgment
Proficient in basic animal behavior and signals
Able to work independently and multi-task
Compassionate, outgoing and friendly
Ability to work positively with coworkers, volunteers, and the public

Nice To Haves

Prior veterinary receptionist experience

Responsibilities

Responding to phone calls and emails inquiring about spay/neuter services
Answering email and phone call requests for appointments or spay/neuter
Appointment booking and schedule maintenance
Checking in surgery patients
Discharging post-operative patients to caretakers/owners
Exceptional client and team communication
Answering basic discharge questions, and any basic questions about MD SPCA programs
Contacting pet owner with questions if required by veterinarian or Spay/Neuter Programs Manager
Appointment reminder calls/emails
Referring customers to appropriate rescues or other clinics based on needs
Daily data entry for all non-SPCA surgery patients
Medical record preparation for patients
Ensuring all paperwork has been completed, and completed correctly
Filing of surgical paperwork for Spay/Neuter Programs Manager
Communicating with shelter regarding SPCA surgery patients
Keeping accurate statistical data to be presented to Spay/Neuter Programs Manager when requested
Accepting surgery fees from customers, logging and submitting monies accurately and records to Spay/Neuter Programs Manager
Assisting with patient restraint before, during or after surgery
Assisting in daily clean up of workspace
Assisting with the completion of surgery paperwork
Acting as a liaison between the surgery suite(s) and other areas of the shelter
Communicating often and openly with volunteers and our volunteer coordinators
Supportive work on spay/neuter programs, prospective and current research as requested by Spay/Neuter Programs Manager
Other project work as needed