Spare Parts Coordinator (Urgent Hire)

Aston Carter • Saline, MI

12d • $23 - $26 • Onsite

About The Position

We are seeking a dedicated Spare Parts Coordinator to manage the order process for spare parts, ensuring seamless coordination between customer service, inventory management, and logistics. This role involves handling customer inquiries, providing technical support, and ensuring compliance with international shipping regulations.

Requirements

• 3+ years of experience as a coordinator with customer-facing responsibilities.
• Experience with ERP systems, ideally Job Boss.
• Strong proficiency in MS Excel and Outlook.
• Experience in inventory and order management/processing.
• Experience in warranty claims and administrative support.

Nice To Haves

• Associate’s degree in Business, Supply Chain, Engineering, or a related field preferred.
• Equivalent experience in a parts department or service coordination role may be considered.
• Prior experience in manufacturing or industrial equipment support is highly desirable.
• Familiarity with HTS codes and international logistics is a plus.
• Proficiency with ERP/order management systems (e.g., SAP, Microsoft Dynamics).
• Working knowledge of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.
• Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.
• Coordinate shipping and delivery logistics with warehouse and transportation teams.
• Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.
• Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.
• Provide accurate quotes and lead times for parts and services.
• Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.
• Assist in scheduling service work and ensure proper job closure.
• Manage customer returns and warranty claims.
• Issue RMAs and coordinate with suppliers or the factory for approvals and credit processing.
• Maintain accurate records of orders, part numbers, shipping details, and customer interactions.
• Update internal tools such as parts catalogs and pricing databases.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees