Spare Parts Specialist
About The Position
Spare Parts Specialists are extraordinary achievers that make it easy for us make things happen through collaboration and teamwork. PAR Systems, a world leader in engineering intelligent solutions is growing its Automation division. Our focus on precision, quality, and innovation extends beyond our products, as we seek diverse, dynamic, and dedicated people for our teams. The Spare Parts Specialist is a pivotal member of the Aftermarket team. This is front facing role, where you will regularly interact directly with customers daily. Managing the responsibility of effectively handling multiple customer accounts with exceptional people skills and attentiveness. The Spare Parts Specialist maintains strong relationships with our customer as they handle aftermarket parts orders, from PO awarded through to delivery. In this role, they quickly resolve concerns affecting customer orders ensuring that PAR Systems continues to deliver excellent product and customer satisfaction. Are you ready to make it happen? This is your opportunity to achieve excellence. As the Spare Parts Specialist you will work with Quality, Engineering, Material Handling, Supply Chain and Production teams to monitor order progress, problem solve, and make sure that customers' orders are completed on time. Being able to follow processes, communicate with various audiences, and multitask are the cornerstones of success in this role. We're deeply committed to customer satisfaction and want you to be a part of the team that consistently delivers. Lastly, you can launch your success trajectory if you have prior experience in a manufacturing environment. Exceptional people skills and organizational skills will certainly help you at being a successful member of the team.
Requirements
- Bachelor's degree or 2 years of experience in customer service or related field in a manufacturing environment in lieu of degree.
- Strong communication, problem-solving skills and interpersonal skills are required to coordinate the efforts and information between teams and customers.
- Proficiency with office computer software (i.e., Microsoft Word, Excel, etc.)
- Basic estimating/procurement experience
- US Person
Nice To Haves
- prior experience in a manufacturing environment
- Exceptional people skills and organizational skills
Responsibilities
- Accurately book purchase orders into the ERP system and initiate material procurement and resource scheduling
- Evaluate proposals and their resulting purchase orders coming in many formats, ensuring alignment
- Coordinate with internal teams (Sales, Engineering, Production, Supply Chain, Shipping/Receiving, and Quality) to ensure timely fulfillment of customer orders
- Proactively communicate order status, lead times, and updates to customers to ensure satisfaction and transparency
- Track orders from purchase to delivery/warranty, resolving issues related to delays, shortages, or miscommunications
- Maintain detailed and accurate records of customer interactions, order details, and resolution outcomes
- Build and maintain strong relationships with customers by providing consistent and professional service
- Prepare order shipping documentation for a smooth handoff to the logistics specialist for domestic and international customers
- Support continuous improvement initiatives related to spare parts fulfillment, customer satisfaction, and internal process efficiency
- Occasionally assist with inventory verification, data entry, or reporting as needed
- Ensure compliance with all company policies, quality standards, and safety procedures
Benefits
- Global team recognized for their passion of inventing
- First-of-a-kind product culture and project exposure
- Training and development from industry-leading experts
- Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition & Relocation Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
