Spanish Healthcare Interpreter, Language Services

Advocate Health and Hospitals Corporation • Wake Forest, NC

7d • Onsite

About The Position

This is a full-time, 40 hours/week position for a Spanish Healthcare Interpreter in the Enterprise Corporate - Language Services department. The role involves providing language access in a healthcare setting through in-person, telephone, and video interpreting, as well as basic translation. The interpreter will serve as a conduit to accurately interpret patient and family healthcare needs, considering cultural implications and idiomatic language differences. They will also act as a cultural broker, educating caregivers on patient cultures in relation to healthcare, and must adhere to professional conduct and national practice standards. The position requires leveraging technology for service delivery and troubleshooting basic application issues. The role also involves maintaining relationships with internal customers, making decisions on appropriate interpreter modalities, and striving to contain costs.

Requirements

• High school diploma required.
• 1-year related experience required.
• Knowledge of medical terminology required.
• Prior experience in a healthcare setting required.
• Demonstrated knowledge of oral/written language pair competency by successful completed an Interpreter Language Assessment required.
• Completion of 40-hour Medical Interpretation Training Program within 1 year of hire required.
• Must speak English and foreign language in simple, understandable terms.
• Must have an intact sense of sight and hearing.
• Must be mobile throughout entire healthcare system.
• Must be able to deliver language access via in-person, telephone and video remote modalities.

Nice To Haves

• Bachelor's degree preferred.
• National medical interpreter certification preferred.
• For bilingual candidates, it is preferred you have obtained a certificate of completion for 40 hours of medical interpreter training before applying.

Responsibilities

• Proactively responds to requests for language access in a healthcare setting.
• Provides in-person interpreting, telephone interpreting, video interpreting, and basic translation.
• Leverages the use of technology to deliver services in a variety of different modalities.
• Troubleshoots basic application issues with software and customer as needed.
• Maintains relationships with internal customers and makes key decisions regarding appropriate interpreter modalities.
• Strives to contain costs at all times and leverages vendor relationships as needed.
• Interprets information regarding the patient's and family's healthcare needs, including patient education, appointments, discharge instructions, procedures, emergency encounters, and assessments.
• Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences.
• Acts as a cultural broker by educating caregivers on the understanding of patient's culture in relationship to healthcare.
• Fully abides by the healthcare system's professional conduct standards, executes job duties in an ethical manner, and follows national practice standards.
• Translates basic written information as needed and within department guidelines.
• Serves as a cultural mediator and educates customers appropriately.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED