Spanish Customer Service & Technical Specialist
About The Position
At DFW Security, our vision is to deliver an Excellent Customer Experience. Our Customer Service Department is the driving force behind customer loyalty, supporting our mission to provide value and peace of mind to our community. Join us and be part of a team that values trust, security, and exceptional service. We are seeking a Spanish Speaking Customer Service & Technical Specialist to provide exceptional support to our clients. In this role, you will handle inquiries, resolve technical issues, and ensure customer satisfaction through efficient service and clear communication. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you!
Requirements
- High School Diploma, GED, or higher education preferred
- Minimum of 1 year of customer service experience
- Excellent customer service and communication skills
- Ability to multi-task effectively across various internal programs
- Skilled in de-escalating phone calls with professionalism and empathy
- Adapt quickly to evolving systems and process changes
- Proficient in navigating multiple screens and applications simultaneously
- Bilingual Spanish ability
Nice To Haves
- Strong attention to detail and analytical skills
Responsibilities
- Identify the purpose of the customer’s call, gather relevant information, and provide effective solutions
- Deliver technical and customer support through phone, email, and SMS with professionalism and clarity
- Accurately document all customer interactions in company systems
- Apply best practices in customer service to build rapport and strengthen customer relationships
- Gain in-depth knowledge of our equipment and installation processes
- Educate customers on the proper use and features of their systems and equipment
- Generate service tickets for unresolved issues requiring further technical assistance
- Efficiently schedule Service Technicians to address customer needs promptly
- Work independently to identify optimal solutions for technical and service-related issues
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with Matching
- Paid Time Off (PTO)
- Life Insurance
- Paid Company Holidays
- Paid Company Quarterly Meetings
- Employee Discount on Security Services
- Company parties
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
