Remote Spanish Customer Advisor

Atlean World

2d

About The Position

Atlean World is recruiting for a Spanish Customer Service Agent role based in Athens, Greece, with an opportunity to represent a global brand and develop professionally in a multicultural environment. The role involves supporting customers through phone, chat, and/or email, resolving issues, and delivering a positive customer experience while following the brand’s guidelines and quality standards. The advisor records customer interactions in relevant systems and works with the team to continually improve service. Applicants should be resident in an EU country and submit their CV in English. Further details about available opportunities are provided after applying.

Requirements

• Fluent Spanish and good English; minimum B2 English.
• Strong communication and active listening skills.
• Problem-solving, can-do mindset.
• Comfort using computer systems and multitasking between tools.
• Availability to work in shifts.
• EU passport or Greek work permit; special cases may be reviewed by legal.
• High school diploma or equivalent.
• Resident of a country within the European Union.
• CV must be sent in English.

Responsibilities

• Answer customer questions by phone, chat, and/or email in a friendly, solution-focused manner.
• Solve customer problems and create positive experiences.
• Follow the brand’s guidelines and quality standards during customer interactions.
• Log and update customer interactions in relevant systems.
• Work with the team to improve the service provided.

Benefits

• Competitive remuneration scheme.
• Standard working schedule.
• Additional healthcare insurance.
• Gift vouchers.
• Sports card discounts.
• Participation in company initiatives, including charity activities, team building, sports events, and internal competitions.
• Opportunities for a long-term professional career.
• Company internal training and development according to global standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED