Spanish Bilingual Scheduler (Remote)

Morley•UNAVAILABLE, Michigan

18h•Remote

About The Position

This is a remote position for Michigan residents. The role is for a Spanish Bilingual Scheduler within the reacquired vehicle management (RVM) team. The ideal candidate is a strong communicator, comfortable over the phone and via email, and will handle inbound and outbound documentation and communications. The position requires fluency in both Spanish and English.

Requirements

Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
Computer proficiency, including MS Office
A positive self-starter attitude with a strong work ethic
Ability to meet deadlines with organizational skills
Excellent interpersonal skills and honed attention to detail
Strong conversational (phone) and email communication skills
Fluency in Spanish and English (spoken and written)
High school diploma or equivalent
Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work the following hours: 8 a.m. - 5 p.m. Eastern time / 7 a.m. - 4 p.m. Central time / 6 a.m. - 3 p.m. Mountain time / 5 a.m. - 2 p.m. Pacific time, Monday through Friday (no weekends!)
Must be able to stick to the schedule reliably
Michigan resident
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Responsibilities

Handle inbound and outbound phone and email communications in Spanish and English
Serve as the primary point of contact for inquiries on all cases needing to be scheduled
Understand project operations and workflow processes to effectively manage scheduling tasks
Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents
Document all interactions clearly within the RVM system to maintain accurate records
Escalate cases requiring additional oversight or assistance to management
Maintain regular and dependable attendance to support team success
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)