Spanish Bilingual - Licensed Property and Casualty - Work from Home

Everise•Work From Home Florida, FL

4d•Remote

About The Position

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Requirements

Must hold a property and casualty license in your state of residence
Must be willing to release property and casualty appointments (No need to release Health or Life appointments)
Must be able to work weekends.
Bilingual in Spanish and English
Two years of customer service or call center experience
Ability to pass a drug screen and background check
Dedicated area to work from in your home
Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
Demonstrated passion for excellence with respect to treating and caring for pet parents
Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding
Listen, understand, and take quick action. Like all of us, pet parents are worried about their fluffy loved ones and just want someone to listen and help get their problems solved
Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player

Nice To Haves

Experience with Salesforce Customer Relationship Management (CRM) systems is a plus

Responsibilities

Professionally handle a high volume of incoming calls including account, claim and general questions
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services
Ability to utilize and navigate multiple systems simultaneously
Ability to effectively communicate with pet parents both verbally and in writing
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and documenting customer information as required
Ability to accept and embrace changes within the current business environment