Spanish Bilingual Inbound Sales Specialist - (Pacific Time Hours)

Trupanion•Seattle, WA

9d•Remote

About The Position

Trupanion is seeking passionate individuals to join its Contact Center team as Spanish Bilingual Inbound Sales Specialists. This role involves educating pet owners about Trupanion's coverage and helping them protect their pets. The Contact Center operates 24/7, requiring team members to be available for various shifts, including nights, weekends, and holidays. As a specialist, you will engage with warm inbound leads, both in English and Spanish, to explain coverage options, address concerns, and guide customers through the enrollment process. Success is measured by building trust, delivering exceptional customer experiences, and achieving sales and productivity goals in a fast-paced, remote environment. The role emphasizes empathy, authenticity, active listening, and a consultative approach to understand and meet customer needs.

Requirements

Professional fluency in both Spanish and English, including verbal and written communication is required
2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential
1+ years of experience in a customer service role is essential
Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach
Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits
Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment
Strong technical troubleshooting skills and comfort using technology independently in a remote environment
Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup
Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions, e.g. assigned Canadian Provinces.

Nice To Haves

Property and Casualty (P&C) licensing is a plus

Responsibilities

Support both English and Spanish speaking customers by delivering clear, professional, and empathetic communication across warm inbound leads, and email interactions
Seamlessly switch between English and Spanish while maintaining a high-quality customer experience and strong sales performance
Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions
Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making
Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process
Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication
Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience
Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment
Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows
Navigate multiple systems and tools to deliver a seamless and efficient customer experience
Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment
Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system
Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates

Benefits

Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off
9 paid float holidays
Five-week sabbatical after five years of employment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
Restricted Stock Units to all new team members
$1500 sign-on bonus for currently licensed candidates
Coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Alabama, California, Florida, Georgia, Illinois, Nevada & New York (if not licensed)