Spanish Bilingual Family Resource Navigator

Bay Area Community Resources (BACR)•Fairfield, CA

2d•$66,000 - $71,000•Hybrid

About The Position

The Spanish Bilingual Family Resource Navigator serves as the primary point of contact for participants accessing services through the THRIVE Center. This position plays a critical role in creating a welcoming and supportive environment while helping children, youth, and families identify their needs, access resources, and successfully connect with services. Working closely with the Program Coordinator, community partners, and participating families, the Spanish Bilingual Family Resource Navigator will conduct intakes, coordinate referrals, provide resource navigation, and support participants throughout their service journey. This position will help ensure that families experience the THRIVE Center as a trusted, responsive, and accessible resource where support is coordinated across multiple systems and providers. The Spanish Bilingual Family Resource Navigator will also support data collection, participant follow-up, community events, and continuous improvement efforts while helping maintain a welcoming "no wrong door" environment for all who visit the Center.

Requirements

Associate degree or higher in Human Services, Social Work, Psychology, Child Development, Public Health, Education, Counseling, or a related field; or an equivalent combination of education, training, and experience
Two years or more of experience working with children, youth, families, community members, or vulnerable populations in a community-based, educational, healthcare, or social services setting
Experience conducting intakes, providing resource navigation, case coordination, family support, customer service, or other participant-facing services
Strong interpersonal, communication, and relationship-building skills, with the ability to build trust and foster an inclusive and welcoming environment for individuals and families from diverse backgrounds
Strong organizational skills, attention to detail, and ability to manage multiple priorities while maintaining accurate documentation
Experience using databases, case management systems, or data collection platforms
Commitment to advancing equity, inclusion, culturally responsive practices, and family-centered approaches
Bilingual fluency in English and Spanish (spoken and written)

Nice To Haves

Knowledge of community resources, public benefit systems, behavioral health services, educational supports, or family-serving systems

Responsibilities

Serve as the primary point of contact for participants, creating a welcoming, inclusive, and family-centered environment that reflects the THRIVE Center's "no wrong door" approach
Conduct intake assessments, eligibility screenings, consent processes, and participant orientation activities that introduce families to THRIVE Center services, supports, and family-centered approach in a trauma-informed, healing-centered, and culturally responsive manner.
Provide resource navigation, information, referrals, and ongoing support to participants based on identified strengths, needs, and goals
Coordinate referrals and warm handoffs to co-located partners, community providers, and external service systems, including follow-up to support successful service connections and reduce barriers
Receive and triage referrals from schools, community-based organizations, and partner agencies, coordinating with the Program Coordinator when complex or multi-system support is needed
Maintain accurate participant records, referral information, service data, and outcome measures while ensuring compliance with program requirements and confidentiality standards
Support participant surveys, feedback collection, reporting activities, and continuous improvement efforts
Help maintain a welcoming, organized, and well-functioning Center environment, including participant engagement areas, resource materials, and basic needs supplies
Support outreach activities, workshops, community events, and partner gatherings while collaborating with the Program Coordinator and community partners to support coordinated service delivery and positive participant outcomes