Spanish Bilingual Customer Service Specialist
About The Position
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. This role is remote; job seekers must reside in Georgia. You will work from home. You'll assist our Spanish and English speaking customers.
Requirements
- Provide a distraction free work from home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Follow HSN computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
Responsibilities
- Assist our Spanish and English speaking customers.
- Handle a high volume of inbound customer inquiries.
- Offer additional products on each customer interaction.
- Assist customers with questions while personalizing the experience for each caller.
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
