US Virtual - Spanish Bilingual Customer Service Representative (California Residents Only)

VXI Global Solutions

3d • Remote

About The Position

We are looking to hire a talented Spanish Bilingual Customer Service Representative to join our passionate team at VXI Global Solutions. At VXI Global Solutions, you’ll have the opportunity to work on some of the most challenging and relevant financial services and technology issues. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and, above all, fun. VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI.

Requirements

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to navigate multiple screens and multitask efficiently.
• Excellent communication skills.
• Willingness to learn and receive feedback.
• Proficiency with computers, including Microsoft Office Suite.
• Ability to adapt to new technologies quickly.
• Typing speed of 25 WPM with 95%+ accuracy.
• Comfortable appearing on live video calls in a distraction-free workspace.
• Ability to work independently and collaboratively in a team environment.
• Internet access via cable or fiber provider.
• Minimum upload speed: 5 Mbps.
• Minimum download speed: 10 Mbps.
• Ethernet connection to internet source required.
• Dedicated, secure office space with no visible monitors to outsiders.
• Quiet environment where customer conversations cannot be overheard.
• California residents only.

Responsibilities

• Take inbound calls from existing customers, addressing inquiries about the program and troubleshooting issues with their online portal.
• Provide exceptional Customer Service through inbound phone calls daily, focusing on first-call resolution.
• Serve as the primary contact for customers via inbound phone support in Spanish and English.
• Troubleshoot customer problems, identify the root cause of the problem and use tools and resources appropriately to determine a resolution.
• Meet standards of the job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and mentoring to less experienced associates.
• Perform other related duties as assigned.

Benefits

• $16.90/hour plus $1.00 language premium.
• Full-time, 40-hour workweek schedule.
• 100% paid training with ongoing refreshers.
• Optional medical, dental, vision, and life insurance benefits (effective after one full calendar month).
• Referral program: Earn $20 per paycheck for every referral hired, with no cap!
• Discounted cell phone plan via T-Mobile: $25/month for unlimited talk, text, and data. Up to 5 lines available.
• Opportunities for professional growth and advancement.
• The convenience and benefits of 100% remote work—save time, money, and reduce environmental impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees