Spa Treatment Supervisor

The Boca Raton•Boca Raton, FL

3d•Onsite

About The Position

The Spa Treatment Supervisor supports the daily operation and service excellence of Spa Palmera’s treatment departments, ensuring providers consistently deliver treatments in accordance with established luxury, Forbes, brand, safety, and sanitation standards.

Requirements

Experience in a supervisory role within a spa or similar service-oriented environment.
Knowledge of luxury service standards, Forbes standards, brand standards, safety, and sanitation protocols.
Ability to conduct pre-shift checks and monitor operational readiness.
Skills in monitoring treatment quality and service delivery.
Capability to provide real-time coaching and corrective guidance.
Experience in supporting training, assessments, and onboarding.
Proficiency in reviewing schedules and managing provider coverage.
Ability to respond to guest concerns and partner on service recovery.
Understanding of sanitation, infection control, and safety procedures.
Skills in monitoring treatment room conditions and equipment functionality.
Experience in supporting the introduction of new treatments and offerings.
Ability to document coaching and performance feedback.
Knowledge of retail and homecare recommendations.
Strong leadership presence and ability to foster teamwork and a positive work environment.
Excellent communication and interpersonal skills for effective collaboration with various supervisors and departments.

Responsibilities

Oversee the daily performance and readiness of Massage Therapists, Estheticians, and other assigned treatment providers.
Conduct pre-shift checks of treatment rooms, provider presentation, grooming, punctuality, and operational readiness.
Monitor treatment quality, service standards, treatment protocols, timing, guest interaction, and overall treatment delivery.
Provide real-time coaching and corrective guidance when service or operational standards are not met.
Support provider training, practical assessments, onboarding, protocol certification, and continuing education in partnership with the Spa Department Trainer.
Review daily schedules and assist with provider coverage, call-outs, breaks, room utilization, schedule adjustments, and business-demand needs.
Respond to guest concerns involving treatments or providers and partner with Spa Leadership on appropriate service recovery and follow-up.
Reinforce compliance with sanitation, infection-control, linen-handling, product-handling, safety, contraindication, and incident-reporting procedures.
Monitor treatment-room condition, equipment functionality, product pars, backbar usage, and supply needs, escalating maintenance or inventory concerns as appropriate.
Support the introduction and operational execution of new treatments, seasonal offerings, technology, and wellness experiences.
Document coaching, performance concerns, guest feedback, training needs, and operational issues for Spa Leadership.
Promote retail and homecare recommendations through appropriate provider education and accountability.
Maintain a visible leadership presence within the treatment areas while fostering professionalism, teamwork, accountability, and a positive work environment.
Partner closely with the Spa Operations Manager, Spa Department Trainer, Front Desk Supervisor, Locker Attendant Supervisor, and Retail Supervisor to ensure a seamless guest journey from arrival through departure.