Spa Treatment Supervisor

AccorHotel • Scottsdale, AZ

9d • Onsite

About The Position

Are you passionate about the spa industry and providing unforgettable experiences? We are looking for a leader to maintain high luxury spa standards and oversee daily aspects of the spa guest service operation, here at the Fairmont Scottsdale Princess.

Requirements

• Experience working in the spa industry
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Adhere to Fairmont Scottsdale Princess grooming guidelines
• Proof of eligibility to work in the United States is required

Nice To Haves

• Knowledge of Book4time and Microsoft office software is an asset.

Responsibilities

• Maintain current knowledge of all spa services, pricing, offerings, schedules, promotions, and other services provided at the spa
• Manage all provider scheduling, oversight, and optimization to maximize productivity, operational efficiency, and guest satisfaction
• Complete weekly spa treatment room audits and inspections
• Assist with overseeing the proper training, implementation, and setup for all spa services
• Assist with maintaining vendor relationships while upholding brand standards for services, products, protocols, and retail support
• Assist with product supply inventory, ordering, and receiving
• Assist with coordinating ongoing training, standardization of inventory and control procedures, quality assurance, site inspections, and future development in accordance with Spa Standard Operating Procedures
• Assist with hiring, training, coaching, and holding service providers accountable while ensuring alignment with departmental and business objectives
• Be stationed in the back-of-house office as the primary point of contact for the provider treatment team, providing daily operational support and assisting with the oversight of 60+ service providers, including massage therapists, aestheticians, nail technicians, and hair stylists
• Perform both opening and closing Manager on Duty (MOD) shifts as scheduled
• Maintain a professional appearance at all times by adhering to departmental grooming standards and wearing the full uniform
• Demonstrate professionalism in every interaction with management, guests, and colleagues, treating each individual with respect and integrity
• Maintain positive guest relations at all times, including interactions with resort guests, day spa guests, and telephone inquiries
• Perform other duties and special projects as assigned by the Spa Operations Manager

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed