Spa Therapist

AccorHotel•Miami Beach, FL

8d•Onsite

About The Position

Under the general guidance of the Spa Manager, the Spa Therapist is responsible for delivering exceptional spa treatments and personalized guest service. This role ensures each guest receives a professional, relaxing, and rejuvenating experience, in alignment with the spa’s service standards and brand values. The Spa Therapist must maintain the highest level of professionalism, cleanliness, and guest confidentiality while promoting wellness and overall well-being through a variety of treatments and services.

Requirements

Minimum of 2 years’ experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting
Current state or local license/certification in massage therapy and/or aesthetics (as applicable)
Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatments
Knowledge of anatomy, physiology, and contraindications related to spa treatments
Strong customer service and interpersonal skills; ability to create a welcoming and calming environment
Excellent communication skills to understand guest needs and explain services or products clearly
Ability to maintain confidentiality and discretion at all times
Detail-oriented with a commitment to hygiene and cleanliness standards
Ability to work a flexible schedule, including weekends, evenings, and holidays
Team player with a positive attitude and willingness to support colleagues
Comfortable using spa scheduling and POS systems (SpaSoft or similar systems preferred)
Professional appearance, demeanor, and grooming standards consistent with luxury hospitality
All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Responsibilities

Perform a wide range of spa treatments including massages, body treatments, and add-on services in accordance with established protocols and brand standards
Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly
Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each service
Prepare treatment rooms with necessary supplies, linens, and products before guest arrival
Ensure guest comfort and satisfaction by providing attentive and personalized service
Maintain accurate records of treatments provided and guest preferences
Always uphold confidentiality and professionalism, respecting guests’ privacy and boundaries
Adhere to all health, safety, and hygiene regulations in accordance with spa policies and local laws
Attend all required training sessions and departmental meetings
Support spa operations by assisting with opening and closing duties as needed
Communicate effectively with Spa coordinator and other team members to ensure seamless guest flow
Promote wellness and relaxation, contributing to a tranquil and welcoming spa environment
Report any maintenance issues or guest concerns to the Spa Manager promptly
Provide lateral service and perform various related tasks as needed in the spirit of providing exceptional guest service.