Spa Supervisor - Full Time (Flamingo LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

Responsible for supervising the daily activities and duties of spa operation. Provide leadership to reach employee and guest satisfaction. Functions include; employee observations, training, and maintaining the Spa SOP standards of service.

Requirements

Previous Spa experience Recommended (1-2 year minimum)
High school diploma or equivalent
Excellent, reading writing and oral proficiency in the English language
An energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.
Ability to troubleshoot and problem solve
Attention to detail
Cooperative and friendly attitude
Ability to be efficient in a fast paced environment
Participate in scheduled meetings as requested
Ability to utilize computer programs including: Spa soft, Microsoft Word, Excel, and Outlook.
Must possess excellent verbal and written communication skills.
Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of employees, executives and/or community leaders.
Must be able to read, write and interpret inventory, purchasing, hospitality related terminology, Spa related terminology including the various treatment modalities, equipment, and products.
Must have the ability to respond effectively to the most sensitive inquiries or complaints.

Responsibilities

Employee relations, training, staff productivity, standards, and guest satisfaction issues.
Display a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters.
Maintain knowledge and understanding of treatments/physiological effects/contraindications.
Conduct monthly one on one meetings with direct reports.
Interview prospective employees initial interview and make hiring recommendations to Spa Manager or director.
Audit time and attendance.
Order approved staff inventory.
Assist Spa Attendants and Receptionist with guest experience by answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
Create schedules for specific assigned team with appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc.
Act as a resource between employees and Spa Operations Manager to resolve work related conflicts.
Review and advice on the appropriate resolution to problems, ensuring policy and procedures are consistently followed.
Use constructive feedback, motivation and short and long-term intervention to address problems that affect job performance.
Assist in maintaining appropriate pars of linens and back bar products.
Identify and recommend solutions when the department faces survey performance negative shifts.
Inform appropriate management of situations that may require further attention. This includes but is not limited to: safety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employee and guests.
Follow up to ensure resolution is achieved.
Maintain an attitude and philosophy consistent with the Caesars Entertainment mission, vision and values.
Work in a fast paced environment while maintaining a calm appearance.
Perform all other projects and responsibilities as required.
Comfortable around guests in a state of undress.