Spa Supervisor

Auberge Collection•Aspen, CO

9d•$25 - $27•Onsite

About The Position

As the host of all hosts, the Spa Supervisor is responsible for creating an exceptional guest experience by welcoming and orienting guests to the spa facilities while ensuring seamless daily operations. This role leads by example, providing outstanding customer service, maintaining the highest standards of cleanliness and presentation, and supporting the spa team in a fast-paced luxury environment. The ideal candidate is detail-oriented, organized, and passionate about delivering personalized guest experiences.

Requirements

Previous experience in customer service, personal care industry or pool service position in a luxury resort environment.
Ability to work in a fast-paced outdoor environment with an outgoing team within a large department.
Possess excellent communication style.
Have a personality that constantly goes above and beyond

Responsibilities

Welcome and orient guests to the spa facilities, providing warm, professional, and personalized service throughout their visit.
Supervise the daily flow of spa operations by reviewing treatment schedules, coordinating guest arrivals, and ensuring efficient service delivery.
Support, coach, and assist spa attendants and therapists to maintain exceptional service standards and operational efficiency.
Ensure guest areas, treatment preparation spaces, and amenities are maintained according to spa standards and protocols.
Prepare professional body care products, set up dry sauna rooms, and prepare baths as needed.
Take beverage orders, prepare drinks, and provide poolside food and beverage service.
Maintain the cleanliness and organization of relaxation areas by removing used towels, cups, and dishes and restocking supplies.
Coordinate linen inventory by transporting linen carts to and from the laundry facility and ensuring adequate stock levels.
Monitor inventory of spa amenities, beverages, linens, and supplies, notifying management of replenishment needs.
Address guest concerns promptly and professionally, resolving issues to ensure complete guest satisfaction.
Assist with training new team members and reinforcing spa policies, procedures, and service expectations.
Ensure compliance with all health, safety, sanitation, and company policies.
Perform opening and closing duties and assist with additional operational tasks as assigned to ensure the overall success of the spa.