Spa Specialist
About The Position
The Spa Specialist, will be responsible for assisting in the daily operations of the facility including, but not limited to: daily operations and sales through ensuring the highest levels of guest satisfaction are attained. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet each guest, enthusiastically and with a smile to create a friendly positive experience. Conforms to AAA Four Diamond Standards. When appropriate, up sell products and services Ensures guest satisfaction through adherence to Saybrook Point Inn & Spa policies and procedures. Works as a team with coworkers to ensure the cleanliness of locker rooms and all common areas, including relaxation lounge and boutique areas on an hourly basis. Relaxation lounge- fill and maintain snacks, polish apples daily- stems up, fill teas, ice in lemon water, etc. Boutique- merchandise and keep things picked up and clean. Re-merchandise as needed to provide a fresh look. Answers phones and takes spa reservations to maximize revenue- through up selling, cross selling, to increase room occupancy and therapist/spa revenue. Provides excellent customer service- by creating a welcome and warm environment, a friendly attitude, suggestive selling for services and retail products. Helps monitor guest feedback through the use of comment cards and other customer care techniques. Performs effective daily operations including opening and closing procedures, facility inspections, cash handling procedures, and general facility maintenance Maintains product knowledge and has complete knowledge of benefits of product and services. Assists with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for daily operations, special events, etc. Recommends products for home use and meets monthly sales goals. Answers guests questions in a knowledgeable and professional manner. To attend all mandatory meetings and training sessions as scheduled. Perform all other duties as assigned by management.
Requirements
- High School diploma or GED required
- Make customers feel important, valued and appreciated
- Be familiar with all Hotel services/features and local attractions/activities
- Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest
- Maintains all current licenses and certifications
- Available days, evenings, weekends, holidays and extended hours as business dictates
- Working knowledge of the English language is mandatory as well as the ability to speak, read and write clearly
- Provide documentation that they are legally authorized to work in the United States
Responsibilities
- Greet each guest, enthusiastically and with a smile
- Up sell products and services
- Ensure guest satisfaction
- Maintain cleanliness of locker rooms and common areas
- Maintain relaxation lounge and boutique areas
- Answer phones and take spa reservations
- Provide excellent customer service
- Monitor guest feedback
- Perform effective daily operations
- Maintain product knowledge
- Assist with lifting and storing equipment
- Recommend products for home use and meet sales goals
- Answer guest questions
- Attend mandatory meetings and training sessions
- Perform other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
