Spa Sales Manager - Hilton Sedona Resort at Bell Rock

Hilton•Sedona, AZ

6d•Onsite

About The Position

The beautiful Hilton Sedona Resort at Bell Rock is preparing to unveil its newly renovated hotel spa and fitness center this fall! This is an exciting time to join the team at Sedona’s only Hilton corporate-managed hotel. We’re looking for a Spa Sales Manager to drive spa group bookings and membership sales while supporting the day-to-day operations of the spa. This is a fantastic opportunity to be part of a new and exciting chapter for the resort and help create memorable experiences for our guests.

Requirements

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

Develop, prepare, negotiate, and manage proposals and agreements for group opportunities and other sales initiatives. Ensure all commitments are accurately communicated and executed in accordance with company policies, pricing strategies, and operational capabilities.
Lead the development and growth of the Spa Membership program, including membership acquisition, onboarding, engagement, retention, renewal, referral, and utilization strategies. Develop compelling membership value propositions, member benefits, incentives, communications, and experiences that encourage long-term loyalty and participation.
Develop and lead strategic sales and business development initiatives to drive spa revenue, membership growth, market penetration, and long-term retention. Cultivate high-value relationships and strategic partnerships across local, corporate, residential, wellness, hospitality, and community markets to expand the Spa’s reach, generate qualified business, and maximize revenue through partnerships, referrals, and corporate wellness opportunities.
Oversee the gym/fitness center, wellness class programming, and fitness and wellness providers to ensure a consistent, elevated guest and member experience. Manage class schedules, provider coordination, programming, utilization, service standards, and operational needs. Recruit, onboard, orient, support, and maintain relationships with fitness and wellness providers as applicable. Monitor provider performance and guest feedback and identify opportunities to improve programming, participation, and revenue.
Conduct external Sales activities including client appointments, networking events, community events, wellness activations, site inspections, property tours, and local outreach opportunities. Represent the Spa and property in a professional manner while actively promoting services, memberships, fitness facilities, wellness classes, and special events.
Plan and facilitate membership events, local activations, wellness experiences, open houses, pop-ups, partner events, fitness events, classes, and other initiatives designed to increase awareness, generate leads, strengthen relationships, drive membership conversion, and ongoing engagement with local community.
Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
Maximize revenue opportunities: Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
Maintain spa facilities: Ensure spa areas and equipment are well-maintained, clean, and in excellent working order
Enhance guest satisfaction: Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team
Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing

Benefits

Complimentary Parking
Complimentary Lunch per shift
Complimentary Wellness Center Access
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what’s next