Spa Sales Associate

Hand & Stone • Peoria, AZ

3d • Onsite

About The Position

We are in search of both full and part-time sales associates. You will play an important role in ensuring our spa runs smoothly, and that our clients experience the ultimate in affordable, luxurious, massage and skin care therapy services. Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

Requirements

• A positive and professional disposition with great communication and customer service skills.
• Customer-focused with a friendly, warm and welcoming disposition.
• Excited to work in a sales-based job; able to educate clients and present our membership program to all non-members in a friendly, relaxed, and fun manner.
• Research client needs to discover why our services make sense for them.
• Ability to memorize scripts, routines, and procedures.
• Presenting yourself in a polished and professional manner.
• Ability to work in a fast-paced environment, learn quickly, multi-task and stay focused.
• Thrive in a competitive (yet fun), sales-based environment.
• Have high attention to detail.
• Be a team player; be willing to help and assist other team members when needed.
• Enjoy staying busy and keeping the work environment pristine, clean, and organized.
• Enjoy continuous learning and receiving job-specific feedback about how to improve.
• Be punctual and dependable.
• Have a strong work ethic and take ownership of improving processes and procedures.
• Be professional, show discretion, and respect client confidentiality.

Nice To Haves

• Ability to work nights and/or weekends and have flexibility with schedules preferred.
• Previous retail and/or membership sales experience highly preferred.

Responsibilities

• Sell memberships, gift cards and other retail items; must meet membership sales quotas.
• Deliver excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Efficiently and effectively answer phones, book appointments, and check clients out after service.
• Learn and work with a Point of Sales (POS) System [Zenoti] to ring up various transactions.
• Educate clients about the services we provide and our membership benefits.
• Maintain a professional and clean work environment and appearance.
• Ensure the spa is organized and clean.
• Perform various other duties as assigned.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free hands-on training
• Medical and dental insurance offered to those working 30 hours or more per week after 30 days of continued employment.
• Hourly wage plus commission and performance-based bonuses
• Supportive and caring environment; positive culture
• Free birthday massage or facial; 30% off products and services
• 401K with employer match
• Employee referral bonuses
• Monthly contests
• Quarterly Bonuses
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed