Spa Receptionist (PT) (AM/PM) ("El/la Recepcionista de Spa")
About The Position
The Spa Receptionist welcomes the spa guest in a warm, friendly manner and proactively communicates with the guest over the phone in a friendly and courteous manner. The Catamaran Spa is San Diego’s only beachfront spa, offering a unique escape inspired by South Pacific and Asian healing traditions. Guests can look forward to relaxing services featuring marine and botanical-based products. The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned business committed to employee well-being through various professional and personal development programs, including hands-on manager and leadership training, employee appreciation days, and staff awards. The team also engages in community service through beach clean-ups and volunteer opportunities.
Requirements
- At least 3-12 months of relevant experience and/or training. A combination of experience, education, and/or training may be substituted for either requirement.
- Availability to work on weekends and holidays is required.
- Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
Nice To Haves
- Previous similar position in a hotel, or similar business entity preferred.
Responsibilities
- Provides a positive, professional appearance and demeanor to our guests.
- Carefully listens to guests and ensures services requested are reserved and schedule.
- Serves as guest liaison with treatment providers to ensure the guest is aware of the service process.
- Answers the phone in a friendly and courteous manner.
- Follows the proper steps to make a treatment reservation.
- Seeks the opportunity to up-sell and recommend other hotel outlets to our guests.
- Manages the reservation system and updates reservation schedules on a regular basis.
- Accurately records all transactions and performs daily audits.
- Ensures all retail products are well displayed for the guest.
- Supports the spa director and offers assistance with projects and inventories.
- Performs additional duties and responsibilities as directed by the leadership team.
Benefits
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family and friends.
- Free Employee Parking and/or discounted MTS Pronto card.
- Free Meals & Refreshments during working shifts.
- Career advancement opportunities!
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
