Spa Receptionist

Four Seasons Hotels and Resorts • Lanai City, HI

2d • Onsite

About The Position

The Four Seasons Resort Lāna’i is looking for a Spa Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. Hawanawana Spa, with a line-up of exclusive world-class spa brands including Eminence, Knesko, OSEA, Shankara and HydraFacial, offers a menu comprising a careful selection of treatments, combining tradition with innovation. Offering an holistic relaxation experience for guests – Four Seasons Resorts Lana’i also features two fitness and yoga facilities – both with fabulous ocean views. Guests looking to add fitness to their wellness regime can explore our comprehensive fitness and yoga programs that include Personal Training, Kettlebell Power, Full Body Conditioning, Core Conditioning, Tai Chi, and Anti-Gravity Yoga (Aerial Yoga).

Requirements

• Successful candidate must possess legal work authorization in United States
• Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts
• Requires a working knowledge of computer programs (i.e. Word, Excel, Outlook, Teams), phone service skills, interpersonal and good communication skills, ability to multi-task

Nice To Haves

• CPR Certification is preferred

Responsibilities

• Welcome guests and provide personalized tours of spa and wellness facilities, assist with appointments, locker arrangements, and facility access, and respond promptly to guest inquiries to ensure a seamless and exceptional experience
• Accurately explain, schedule, and promote spa, fitness, salon, and retail offerings while utilizing spa management systems and optimizing therapist and treatment room schedules to maximize productivity and guest satisfaction
• Maintain the cleanliness, organization, and readiness of spa, fitness, and relaxation areas, ensuring amenities are replenished and equipment is clean, functional, and operating to established standards
• Support therapists, instructors, and operational teams to ensure smooth daily operations, effective communication, and exceptional service delivery
• Assist with cash handling, charge reconciliation, and hotel posting procedures while maintaining accuracy and compliance with established financial controls
• Follow all safety, sanitation, and security procedures, promptly reporting maintenance issues, accidents, or unsafe conditions and managing lost-and-found items according to established policies
• Participate in training programs and team meetings to maintain knowledge of spa services, products, procedures, and service standards

Benefits

• Hourly Rate: $25.39
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed