Spa Receptionist

MassageLuXe - Lee's Summit•Lee's Summit, MO

2d•$15 - $17•Onsite

About The Position

The Spa Receptionist is responsible for building client loyalty by assessing client needs, selling appropriate services, signing clients up for membership programs, and resolving concerns with positive results. They are expected to provide 5-star service to all members, employees, and outside contacts. The role also involves promoting the company positively, executing company policies and procedures, generating new clientele through grassroots marketing, upholding cleanliness and safety standards, implementing cash management procedures, and maintaining a positive, safe, upbeat, and welcoming atmosphere in the spa.

Requirements

Committed to building client loyalty
High school degree or equivalent
Drug free
Proven customer service skills
Strong sales skills
Strong administrative skills
Willing to work a flexible schedule including nights and weekends

Responsibilities

Assess client needs by listening and asking questions.
Sell appropriate services by utilizing knowledge and giving advice.
Sign clients up as members by providing the best value program.
Resolve all concerns with a positive result, doing what's right for the client.
Provide 5-star service to all members, employees, and outside contacts.
Promote the company in a positive manner.
Execute all company policies, procedures, and programs consistently.
Generate new clientele through promoting grassroots marketing.
Uphold all company standards of cleanliness, safety, facilities repair, and equipment functionality.
Implement all Spa cash management and banking procedures accurately and consistently.
Maintain a positive, safe, upbeat, welcoming atmosphere in the Spa for both clients and fellow employees.