Spa Receptionist II, Burr Ridge

Kohler Co.•Kohler, WI

1d•$15 - $23•Onsite

About The Position

Spa Receptionists provide 5-star service to spa guests during arrival/departure, are able to effectively process point-of-sale/cash transactions and have a high level of spa treatments and offerings in addition to resort businesses/activities at all spa locations. Spa Receptionists are also responsible for maintaining positive, professional relationships with spa staff. Spa Receptionists must have excellent communication skills (in person and over the telephone), have the ability to multi-task and have computer/technology abilities.

Requirements

High School diploma or equivalent required
Prior customer service experience within a spa environment required
Prior experience in receiving/resolving guest experience issues
Strong communication skills and ability to work in a fast paced environment
Strong detail-orientation
Ability to perform tasks requiring use of multiple computer/guest management systems
Obtain and Maintain liquor servicing license

Responsibilities

Able to consistently provide service and maintain cleanliness standards at a Forbes 5-Star level to preserve our rating.
Completion of KWS DESIGNing for 5-Star training
Expert Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
Must meet all Forbes 5-Star requirements with reservation process
Ensure accuracy of all reservations
Maximize availability utilizing therapists and resources to full capacity
Support all spa retail activities outside of retail team hours
Recommend and educate guests on all retail items (Phytomer, Skin Authority, Naturopathica, Signature Products, Aromatherapy Associates, SpaRitual, Saltability, Moroccanoil, Bumble & Bumble, Jane Iredale, Coola, Sonoma Lavender, Ambre, NuFace, etc)
Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes
Package all retail purchase to guest demand
Knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guests
Knowledge of all 90+ spa treatments available outside of menu descriptions
Complete understanding of all health-related contraindications associated with all treatments
Receive guest feedback/complaints and resolve any guest/staff issues as they arise
Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with minimal supervision/support to maintain a relaxing spa atmosphere
Act as spa evening MOD when scheduled to be able to immediately address any guest or staff needs
Attendance at spa events, flexibility in scheduling, attends continuing education opportunities (as appropriate) and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences and personal growth & development
Maintain facility safety, cleanliness and guest amenity standards with 20-minute walk throughs
Replenish guest amenity items including Spa Crisper Bars, Coffee, Hot Water, Creamer and Infused Water (including AM recipe for Cucumber Water and Seasonal Options) for both upper-level public spaces and Finishing Spa
Ensure full upper-level cleanliness
Remove debris from floors paying special attention to front doors
Mop/dry marble floors as needed especially in Winter months making note of salt shoe prints
Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels
Wash reusable plastic cups and replenish
Under supervision, assists in the training of new guest services associates
Adherence to Forbes and Kohler H&RE grooming standards
Support of spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements; includes preparing and serving food & beverage items outside of café hours
Maintain cleanliness of Spa Café kitchen outside of Café serving hours (wash dishes and put away all ingredients)
Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all