Spa Receptionist Associate AM (Santa Fe)

Ojo Spa Resorts•La Cienega, NM

6d•Onsite

About The Position

Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking a Spa Receptionist Associate AM to join their diverse and inclusive team. The resort is a luxurious and tranquil retreat offering a range of accommodations and is renowned for its spring-fed waters. The company is dedicated to gracious hospitality, learning, and teamwork, aiming to create exceptional experiences for both guests and employees. They offer competitive compensation and cultivate a supportive, positive work environment. Their culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. The mission is to provide genuinely gracious hospitality while stewarding and sharing sacred springs.

Requirements

Minimum of two years of combined spa or hotel front desk and/or retail experience preferred.
CPR certification preferred.
High school diploma (or equivalent).
Computer skills, experience, and aptitude.
Reliability and punctuality are critical.
Ability to work under pressure with a high level of patience.
Desire to ensure the best possible guest experience.
Ability to work evenings, weekends, weekdays, and holidays required.
Ability to work in a quiet environment where the employee may be exposed to heat and steam.
Ability to stand for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 40 pounds.
The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate quietly yet clearly.

Nice To Haves

CPR certification

Responsibilities

Coordinates and schedules all spa services, pools, and other spa functions, such as spa groups.
Participates in overall quality control of the spa.
Maintains retail inventory and assists in the preparation of the monthly retail inventory.
Merchandises the retail area, rearranges product, and alerts Spa Director of low inventory and guest inquiries regarding retail products.
Opens and closes the spa, handles cash, and uses the spa software system.
Adheres to all opening, ongoing and closing checklists.
Communicates immediately to appropriate spa staff of any schedule changes, problems, guest or staff issues.
Follows strict grooming standards, looking clean, crisp and neat at all times.
Promptly answers phones and provides accurate spa menu and related resort information.
Books guest appointments efficiently and accurately; assists Lead Spa Coordinator, Spa Coordinator and Spa Director with LMT bookings, communication and paperwork.
Greets guests with a sincere welcome and explains services in the spa menu.
Engages all spa guests in friendly conversation, when appropriate.
Escorts and tours guests through spa facility as needed, in a friendly, unhurried manner.
Promotes service specials and spa facility.
Communicates with Lead Spa Coordinator and/or Spa & Retail Director regarding any guest requests or problems.
Handles daily paperwork as directed or per protocol.
Assures that close out reports are inclusive of all issues, activities, and services.
Keeps front desk and lobby reception areas immaculate, also keeping open drinking containers away from front desk area.
Assists with monthly retail inventory planning and implementation.
Utilizes downtime effectively by reviewing and following checklists, following verbal instructions and/or seeking guidance from Spa and Retail Director.
Performs Spa Attendant role as needed.
Understands first aid/emergency procedures and is able to direct guests accordingly.
Incorporates the resort’s culture of service excellence, mission and core values into all aspects of job performance.

Benefits

Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks for eligible employees
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats