Spa Reception Attendant (Part-Time)

The Lake House on Canandaigua • Canandaigua, NY

8d • $0 - $17 • Onsite

About The Position

This is a part-time position at The Lake House, offering a beautiful and professional work environment. The role involves managing spa appointments, assisting guests, and maintaining the spa's cleanliness and organization. The Lake House emphasizes a fun, team-oriented atmosphere and provides opportunities for growth and development.

Requirements

• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations
• Stand, sit, or walk for an extended period of time
• Schedule treatments using spa/salon reservations software system
• Call guests to confirm scheduled services
• Answer questions about available services
• Update the reservations/cancellations list
• Recommend and sell retail
• Organize and stock inventory
• Check in guests for appointments
• Process guest payments
• Obtain payment authorization
• Accept and log cash tips for employees
• Balance, scan, and drop receipts with Accounting
• Notify Engineering of maintenance and repair needs
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Provide general spa orientation and tours to guests
• Offer guests amenities
• Attend sauna garden and maintain saunas
• Answer questions about general property information and amenities
• Escort guests to and from lounges and treatment rooms
• Check computer for updates and changes to schedule regularly
• Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas
• Dispose of trash and dirty linens in the proper area
• Secure supplies and equipment at the end of each shift
• Stock towels, linens, supplies, and amenities
• Report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Reach, bend, twist, pull, and stoop
• Move, lift, or carry objects weighing less than or equal to 50 pounds
• Stand, sit, or walk for an extended period of time

Responsibilities

• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations according to The Lake House and Preferred Hotels Standards
• Stand, sit, or walk for an extended period of time
• Schedule treatments for individuals and large groups using spa/salon reservations software system
• Call guests to confirm scheduled services
• Answer questions about available services with product and menu knowledge
• Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
• Recommend and sell retail, organize and stock inventory
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services
• Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
• Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees
• Balance, scan, and drop receipts with Accounting
• Notify Engineering of maintenance and repair needs
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Provide general spa orientation and tours to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations
• Offer guests amenities such as water, juice, or heated neck pillows
• Attend sauna garden and maintain saunas
• Answer questions about general property information and amenities
• Escort guests to and from lounges and treatment rooms
• Check computer for updates and changes to schedule regularly throughout the day
• Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas
• Dispose of trash and dirty linens in the proper area
• Secure supplies and equipment at the end of each shift
• Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets
• Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and The Lake House and Preferred Hotels Standards
• Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 50 pounds; stand, sit, or walk for an extended period of time
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Paid Time Off during your first full calendar year!
• Medical, Dental and Vision Benefits for Full Time employees!
• 401k with up to 4% Employer Match for Full Time employees!
• FREE Lunch and/or Dinner during your shift!
• Robust and formalized training program to get you doing what you love as soon as possible!
• Complimentary Annual stay overs at The Lake House!
• Many Employee Discounts at The Lake House and through LifeMart!
• Company sponsored Community Service and Wellness Events!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed