Spa Operations Manager

Canyon RanchTucson, AZ
Onsite

About The Position

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress. Inspire wellbeing. Lead with purpose. Elevate the guest experience. Canyon Ranch Tucson is seeking a dynamic Spa Operations Manager to lead the daily operations of our world‑class spa. This is an opportunity to guide a high‑performing team, shape an exceptional guest journey, and contribute to a mission‑driven organization dedicated to transforming lives through wellbeing.

Requirements

  • Minimum of an Associate degree or two-year equivalent specialized training or experience required.
  • Active CPR/AED/First Aid certification or acquire it within 90 days of employment.
  • Valid driver's license and an acceptable driving record.

Responsibilities

  • Oversee the full spectrum of Spa Operations- including the Spa Desk, guest Locker Rooms, Pool Areas, and Metaphysical Department.
  • Lead and develop a diverse team, ensure flawless guest service, and maintain the highest standards of facility excellence.
  • Lead and develop teams across Spa Desk, Locker Rooms, Pools, and Metaphysical services
  • Ensure consistent, exceptional guest service that exceeds expectations
  • Maintain a strong presence on the floor to support staff and guests
  • Manage scheduling, staffing, performance reviews, and colleague development
  • Oversee budgets, financial performance, and inventory
  • Partner with Facilities to maintain pristine, safe, and fully operational environments
  • Support new service development through ROI analysis and operational insight
  • Participate in the MOD program and collaborate with peer leaders

Benefits

  • Comprehensive Medical, Dental, and Vision insurance plans
  • A total of 25 paid days off per year
  • Free health club membership with access to 60 fitness classes
  • A variety of lectures and workshops
  • 55% off services
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