Spa Operations Manager

Canyon Ranch•Tucson, AZ

5d•Onsite

About The Position

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress. Inspire wellbeing. Lead with purpose. Elevate the guest experience. Canyon Ranch Tucson is seeking a dynamic Spa Operations Manager to lead the daily operations of our world‑class spa. This is an opportunity to guide a high‑performing team, shape an exceptional guest journey, and contribute to a mission‑driven organization dedicated to transforming lives through wellbeing.

Requirements

Minimum of an Associate degree or two-year equivalent specialized training or experience required.
Active CPR/AED/First Aid certification or acquire it within 90 days of employment.
Valid driver's license and an acceptable driving record.

Responsibilities

Oversee the full spectrum of Spa Operations- including the Spa Desk, guest Locker Rooms, Pool Areas, and Metaphysical Department.
Lead and develop a diverse team, ensure flawless guest service, and maintain the highest standards of facility excellence.
Lead and develop teams across Spa Desk, Locker Rooms, Pools, and Metaphysical services
Ensure consistent, exceptional guest service that exceeds expectations
Maintain a strong presence on the floor to support staff and guests
Manage scheduling, staffing, performance reviews, and colleague development
Oversee budgets, financial performance, and inventory
Partner with Facilities to maintain pristine, safe, and fully operational environments
Support new service development through ROI analysis and operational insight
Participate in the MOD program and collaborate with peer leaders