Spa Massage Therapist

Horseshoe Bay Resort • Jackson, MS

13h • Onsite

About The Position

The Westin Jackson, located in the heart of Mississippi’s capital city, is seeking a Spa Massage Therapist to join their Spa Department team. This role involves delivering professional, therapeutic, and rejuvenating massage therapies and body treatments to spa guests. The company, Crescent Hotels & Resorts, emphasizes a supportive and engaging work environment where associates are encouraged to bring their true selves to work and are celebrated for their contributions. They offer a range of benefits and development opportunities, aiming to create an environment where employees feel they belong, are cared for, and can shine bright in their careers.

Requirements

• Ability to communicate in English.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Identifies and resolves problems in a timely manner.
• Willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Local and/or State Certification or License is required.
• Minimum 200 hours massage education.
• Minimum 2 years professional experience.

Nice To Haves

• Do not diagnosis physical ailments or give advice in regard to medical concerns.

Responsibilities

• Call in to confirm all appointments for which you are scheduled.
• Arrive at least 15 minutes prior to first appointment scheduled for the day.
• Be available within one hour during any shift you are scheduled for.
• Greet guest with a smile, maintain eye contact and use guest’s surname.
• Ensure that the guest has a full understanding of the service and is comfortable prior to beginning treatment.
• Provide quality, safe, consistent and ethical massage to all guests.
• During the service, check with the guest regularly to assure guest’s comfort and pressure of massage.
• Check with guest on room temperature, amount of light, music and any other aspects of the guest’s experience that can be adjusted for their comfort.
• Interact with guests and fellow team members in a friendly and service oriented manner.
• Offer each guest water at the end of their service.
• Clean work areas when finished with treatment, keeping it clean and prepared for the next guest and staff member.
• Complete assigned side work - this includes but is not limited to: separating linens, wiping down counters, cabinets, doors and oil bottles, refilling oil bottles, cleaning the hot cabbies, clean items used for treatments, etc.
• Adjust table height for correct ergonomic working standards.
• Participates in all required training, attends all monthly/quarterly staff meetings.
• Check in with Spa Concierge/Front Desk Attendant when arriving and leaving the spa.
• Abide by all National Board of Massage Certification regulations and guidelines.
• Perform at least (2) guest contact services per month and participate in marketing of the spa; offering chair massage and attending events (at some locations).
• Remain professional at all times, and treat all guests and associates with courtesy and respect, under all circumstances.
• Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Benefits

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Discounts with our Crescent managed properties in North America for you & family members.
• Hotel Room Discounts at Marriott branded properties worldwide.
• Free Meals
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed