Spa Massage Therapist

EOS Hospitality•Southern Shores, NC

3d•Onsite

About The Position

The Massage Therapist role is responsible for providing a variety of massage and body treatments while creating a calm, welcoming, and professional environment for every guest. Therapists are expected to uphold the highest standards in service delivery, cleanliness, and guest care, while working collaboratively within a high-performing spa team.

Requirements

Active North Carolina Massage Therapy License (in good standing)
Certification from an accredited Massage Therapy program
Previous professional massage therapy experience
Ability to perform Deep Tissue massage and full-body treatments
Strong communication, interpersonal, and guest service skills
Ability to remain calm, professional, and guest-focused in a fast-paced environment

Nice To Haves

Experience in a luxury resort or hotel spa environment
Experience with body treatments (scrubs, wraps, hydrotherapy)
Reflexology certification or experience
Dual licensure (Esthetics or Cosmetology) is a plus, but not required

Responsibilities

Provide professional massage services including Swedish, Deep Tissue, Aromatherapy, Sports Massage, and Reflexology
Perform body treatments such as scrubs, wraps, and hydrotherapy services in accordance with spa protocols
Customize each service based on guest needs, preferences, and contraindications
Deliver a consistent, elevated guest experience aligned with The Sanderling brand
Maintain a calm, attentive, and professional demeanor at all times
Educate guests on treatment benefits and recommend appropriate services and retail products
Maintain strong knowledge of all back bar products, including ingredients, benefits, explain product ingredients and their effects
Recommend retail products based on guest needs, concerns, and services received
Perform all services according to established spa protocols and timing standards
Begin and end all services on time
Understand contraindications and apply universal precautions when delivering services
Arrive 30 minutes prior to scheduled shift to prepare treatment rooms and supplies
Complete all assigned side work, including laundry, stocking, and spa maintenance tasks
Maintain a positive, professional attitude and contribute to a supportive team environment
Work a consistent, assigned schedule based on business needs
Attend all required trainings, meetings, and protocol refreshers
Report any guest concerns, incidents, or operational issues to Spa Leadership immediately
Understand the basics of the spa menu and products to communicate knowledgeably with guests
Assist guests with use of lockers and amenities
Attend all scheduled meetings and training sessions.
Demonstrate a team-focused attitude and encourage collaboration.
Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting Compliance, and Bloodborne Pathogen Procedures.
Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.