Spa Manager

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC•Charlottesville, VA

4d•Onsite

About The Position

Join the luxurious team at The Boar's Head Resort as a Spa Manager, where you will lead our premier spa operations to deliver exceptional guest experiences. We are seeking a dynamic and customer-focused professional to oversee daily activities, manage staff, and ensure the highest standards of service and relaxation are maintained. If you are passionate about wellness, hospitality, and creating memorable moments, this is the perfect opportunity for you to grow your career in a prestigious resort setting.

Requirements

Proven experience in spa management or hospitality management, preferably within a luxury resort or hotel setting
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Knowledge of spa treatments, wellness practices, and industry standards
Ability to manage budgets, sales, and marketing strategies
Exceptional organizational and problem-solving skills
Flexibility to work weekends, holidays, and evenings as required

Nice To Haves

Certification or licensing in massage therapy, esthetics, or related fields is a plus

Responsibilities

Oversee all aspects of the spa operations, including staff management, scheduling, and guest services
Develop and implement service standards to ensure a high-quality experience for all guests
Manage budgets, control costs, and optimize revenue opportunities
Recruit, train, and motivate spa staff to maintain a professional and welcoming environment
Monitor guest feedback and address concerns promptly to ensure satisfaction
Coordinate with other resort departments to promote spa services and special packages
Maintain compliance with health, safety, and sanitation regulations
Stay updated on industry trends and incorporate innovative treatments and services