Spa Manager In Training

Hand & Stone - 140 NW John Jones - Burleson, TX•Burleson, TX

9d•Hybrid

About The Position

Hand & Stone Massage and Facial Spa is seeking an energetic and reliable Spa Manager Trainee to join their rapidly growing franchise system. This role offers a fast-track to becoming a Spa Manager, with opportunities to learn and adapt to various sales environments and staffing challenges across multiple locations. The trainee will learn to direct and organize spa operations to maximize profits through excellent customer service and satisfaction, guiding staff for peak efficiency through coordination, communication, and cooperation.

Requirements

Great personality and excellent interpersonal skills
Strong sales and marketing abilities to help grow the business and maximize profit and revenue
Dynamic leadership skills to manage a diverse staff
Great communication skills and ability to connect well with staff and stakeholders
Excellent organizational skills to ensure the spa runs effectively and exceeds customer expectations
Empathic individual who can put yourself in someone else’s shoes

Nice To Haves

Spa experience is a plus, but not required

Responsibilities

Overcome objections during the sales process and increase the membership base
Learn to perform data analysis that drives business decisions and success
Learn to use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Track staff schedules efficiently to optimize capacity, revenue, and profits.
Maintain the utmost cleanliness and soothing ambiance of the premises
Learn to manage inventory effectively
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Learn how to maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Learn to effectively hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
Learn how to motivate and empower the team to achieve high standards.
Able to report to different locations in the Fort Worth Metroplex area not to exceed 30 miles.