Spa/Locker Room Supervisor

Discovery Land Company•La Quinta, CA

1d•$21 - $23•Onsite

About The Position

The Madison Club is seeking an experienced, energetic, and service-oriented Spa & Locker Room Supervisor to oversee the daily operations of the Spa and Ladies Locker Room while ensuring an exceptional experience for our Members and Guests. This highly visible leadership role is responsible for maintaining luxury service standards, supporting and supervising the Locker Room team, and ensuring the Spa operates efficiently, professionally, and seamlessly throughout each day. The ideal candidate is a hands-on leader who thrives in a fast-paced luxury environment, enjoys building genuine relationships with Members, and takes pride in developing a team that consistently delivers exceptional hospitality. This position requires someone who can lead by example, anticipate Member and operational needs, remain calm under pressure, and confidently make decisions while maintaining the highest standards of service. The Spa & Locker Room Supervisor serves as a key liaison between the Spa Manager, Spa Coordinator, Locker Room Attendants, Spa Providers, and Members. This individual is expected to maintain a strong presence throughout the Spa, proactively identify operational needs, support the team wherever necessary, and ensure that every area of the Spa and Locker Room reflects the standards of The Madison Club. This is a full-time seasonal position from October through June.

Requirements

Minimum 2–3 years of hospitality, luxury hotel, private club, Spa, wellness, resort, or related customer service experience preferred.
Previous supervisory, lead, or team leadership experience strongly preferred.
Exceptional luxury customer service and relationship-building skills.
Strong leadership skills with the ability to coach, motivate, and hold team members accountable.
Naturally outgoing and confident personality with the ability to engage Members in genuine conversation while maintaining professionalism.
Excellent verbal and written communication skills.
Strong organizational, multitasking, and time management abilities.
Ability to confidently prioritize and delegate responsibilities in a fast-paced environment.
Ability to remain calm, composed, and solution-oriented during high-volume periods and challenging situations.
Strong problem-solving skills and sound professional judgment.
Self-motivated with exceptional attention to detail and follow-through.
Ability to work independently and make operational decisions while maintaining communication with management.
Comfortable learning and utilizing Spa scheduling, POS, and operating systems.
Professional appearance and demeanor.
Flexible schedule, including weekends, evenings, and holidays.

Responsibilities

Deliver and uphold exceptional service standards for Members and Guests at every interaction.
Lead by example by warmly welcoming Members, using names whenever possible, and creating genuine, personalized connections.
Build meaningful relationships with Members by learning preferences, anticipating needs, and ensuring consistent personalized service.
Maintain a visible presence throughout the Spa and Locker Room to ensure Members are comfortable, relaxed, and cared for.
Proactively identify opportunities to enhance the Member experience.
Respond promptly and professionally to Member requests, concerns, and service recovery situations.
Partner with the Spa Manager when additional support or follow-up is required.
Ensure all Member information, preferences, and conversations are handled with discretion and confidentiality.
Provide day-to-day leadership and operational direction to the Spa and Locker Room team.
Lead by example and maintain a hands-on presence throughout daily operations.
Assign daily responsibilities and ensure appropriate coverage based on Spa activity, appointments, Member usage, and Club events.
Conduct pre-shift meetings and communicate daily schedules, special requests, events, operational updates, and priorities.
Monitor team performance throughout the day and provide real-time coaching, feedback, and support.
Ensure team members consistently follow Club grooming, uniform, attendance, service, and operational standards.
Assist with training and onboarding new Spa & Locker Room Attendants.
Identify training opportunities and communicate performance concerns to the Spa Manager.
Foster a positive, respectful, accountable, and collaborative team environment.
Serve as the primary point of support for the team when the Spa Manager is unavailable.
Oversee the daily operation and presentation of the Spa, Ladies Locker Room, reception area, lounges, treatment rooms, showers, restrooms, vanities, and outdoor relaxation areas.
Conduct routine walkthroughs to ensure all areas consistently meet luxury hospitality standards.
Ensure towels, robes, sandals, toiletries, beverages, water stations, amenities, lockers, and Spa supplies remain fully stocked throughout the day.
Ensure treatment rooms are properly prepared, turned over, stocked, and guest-ready between services.
Monitor linen levels and coordinate the organization, collection, and replenishment of clean and soiled linens.
Ensure locker assignments, amenities, special requests, and Member preparations are completed prior to arrivals.
Monitor treatment schedules and Spa activity to anticipate operational needs and prevent service delays.
Coordinate with Spa Coordinator and Spa Providers to ensure appointments remain on schedule.
Identify and report maintenance concerns, equipment issues, and facility needs promptly.
Follow through on operational concerns to ensure timely resolution.
Support Spa Coordinator with daily scheduling, Member communication, appointment changes, and operational needs.
Assist with answering phones, emails, texts, Member inquiries, and appointment requests during high-volume periods.
Monitor daily Spa schedules and communicate changes to Spa Providers and Locker Room team members.
Assist with waitlists, cancellations, appointment adjustments, and last-minute Member requests.
Help maximize Spa Provider schedules and treatment room utilization while protecting the Member experience.
Learn and effectively utilize TEI and all Spa operating systems.
Support the Well-Being Clinic with scheduling, billing, and Member communication as needed.
Ensure accurate communication between Spa Coordinator, Locker Room Attendants, Spa Providers, and management.
Oversee the daily operation and presentation of the Ladies Lounge juice and smoothie bar.
Ensure smoothies, fresh juices, coffee, tea, specialty beverages, and food service are prepared and delivered according to Club standards.
Monitor food and beverage presentation, cleanliness, organization, and service throughout the day.
Ensure beverage stations, refreshments, and lounge amenities remain fully stocked.
Monitor inventory levels and communicate replenishment needs.
Ensure all food and beverage areas comply with applicable health, sanitation, and safety standards.
Provide hands-on lounge and beverage service when business demands require additional support.
Assist with monthly linen, retail, amenity, beverage, and operational supply inventory counts.
Monitor par levels and communicate ordering or replenishment needs to the Spa Manager.
Ensure inventory, linen, storage, and supply areas remain organized and properly maintained.
Monitor Spa and Locker Room supplies to prevent shortages that could impact Member service.
Ensure retail displays, reception areas, and Member-facing spaces remain clean, organized, stocked, and visually appealing.
Partner with the Spa Manager to identify operational improvements and facility needs.
Serve as a liaison between the Spa Manager, Spa Coordinator, Locker Room Attendants, Spa Providers, Well-Being Clinic, and Members.
Communicate Member arrivals, preferences, special requests, schedule updates, and operational changes clearly and professionally.
Work closely with Spa Providers to support treatment room turnovers and maintain efficient appointment flow.
Collaborate with other Club departments to support Member requests, special events, tournaments, and wellness programming.
Participate in Spa meetings, trainings, continuing education, and seasonal onboarding.
Step into operational roles when needed to support the team and maintain exceptional service.
Demonstrate initiative by proactively identifying Member, staffing, facility, and operational needs.
Prioritize multiple responsibilities while maintaining exceptional service standards.
Make sound operational decisions while remaining calm, positive, and professional during high-volume periods.
Ensure team compliance with all health, sanitation, privacy, safety, and Club standards.
Maintain accurate communication regarding operational issues, Member concerns, staffing needs, and follow-up items.
Support opening and closing procedures and ensure all required responsibilities are completed accurately.
Represent The Madison Club with professionalism, integrity, discretion, and accountability at all times.
Perform additional duties as assigned.