Spa Lead - Spa Aquae

J W Marriott•Las Vegas, NV

9d•Onsite

About The Position

Position has responsibility for supervising, coordinating, and performing all aspects of the spa ritual rooms, spa front desk, and spa boutique; to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

Strong customer and associate relation skills
Strong communication skills (verbal, listening, writing)
Knowledge of basic sanitation requirements
Good presentation and platform skills
Strong organization skills
Ability to use standard software applications and hotel systems
Understanding of spa equipment and routine maintenance needs
Effective decision-making skills
Knowledge of overall hotel operations as they affect department
Ability to effectively manage labor productivity
Strong organization skills
Ability to use standard software applications and hotel systems
Strong problem-solving skills
Strong consensus building skills
Strong analytical skills
Effective conflict management skills
Good training/facilitator skills
Knowledge of purchasing, inventory controls, supplies and equipment
Understanding of competitive market
Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
High School Diploma or equivalent required
Clark County Health Card
Alcohol Awareness Card
Ability to verbally communicate effectively with guests and coworkers
Requires prolonged sitting or standing and mobility.
Requires bending and reaching.
Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
Requires lifting items weighing up to 25 lbs.
Prolonged periods of standing and/or walking
Requires eye/hand coordination.
Requires use of standard office equipment.
Requires basic math.
Requires the ability to distinguish letters, numbers and symbols.
Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Exposure to cleaning chemicals

Responsibilities

Assists the Spa Manager in managing the day-to-day operations of the spa.
Assumes the responsibilities of the Spa Manager in his/her absence.
Ensures all associates have the proper supplies, equipment and uniforms.
Helps to ensures all spa equipment is in good condition and receives regular maintenance, e.g., fitness equipment, sauna, steam room, hot & cold plunges, hydrotherapy pool, steamers, electronic massage and facial tables, soaking tubs, pedicure chairs, magnifying mirrors, towel cabbies, nail dryers, UV sterilizers, etc.
Maintains cleanliness of spa and related areas and equipment.
Ensures the spa areas are safe and secure for both guests and associates.
Understands and complies with all loss prevention policies and procedures.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.
Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
Adjusts staffing and services to meet customer demand and budget expectations.
Schedules according to business demands and assists Spa Manager for tracking of associate time and attendance.
Helps to ensure cash control policies are in place and followed by all spa team members.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.